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Neuer Computer

New Here ,
Apr 21, 2020

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Hallo,

da mein alter Laptop total defekt war und bereits im Schrott ist, kann ich "Photoshop 14" nicht deaktivieren. Die Installation mittels meiner eigenen CD mit Garantienummer hat geklappt, aber es wird angezeigt, dass ich Photoshop auf mehr als zwei Geräten installiert habe. Was muss ich tun, damit Photoshop auch auf meinem neuen Laptop läuft?

Danke für eine Antwort

Barbara Theuer

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Download and install

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Neuer Computer

New Here ,
Apr 21, 2020

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Hallo,

da mein alter Laptop total defekt war und bereits im Schrott ist, kann ich "Photoshop 14" nicht deaktivieren. Die Installation mittels meiner eigenen CD mit Garantienummer hat geklappt, aber es wird angezeigt, dass ich Photoshop auf mehr als zwei Geräten installiert habe. Was muss ich tun, damit Photoshop auch auf meinem neuen Laptop läuft?

Danke für eine Antwort

Barbara Theuer

TOPICS
Download and install

Views

379

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Apr 21, 2020 1
Adobe Employee ,
Apr 21, 2020

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Moved to GetStarted

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Apr 21, 2020 1
LinSims LATEST
Adobe Community Professional ,
Apr 21, 2020

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You'll have to contact customer support for a deactivation. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

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Apr 21, 2020 1