• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

New Computer - Lost Software for Adobe CS6 Suite - Have the serial number - Help!

New Here ,
Jul 18, 2020 Jul 18, 2020

Copy link to clipboard

Copied

Hi, I have a new computer that I needed to transfer Adobe CS6 Suite to and deactivate the program on the old computer and turn it into my company and have it wipped clean in the next week. I can't find the software CD's anywhere and think I lost them in a move. I have the serial number - help, what can I do, I use it all the time! Thank you for your great comments and help!

Views

443

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Jul 18, 2020 Jul 18, 2020

There are no replacement media and no downloads for the educational version.  Probably your company needs to get you a Creative Cloud subscription.

Votes

Translate

Translate
Community Expert ,
Jul 18, 2020 Jul 18, 2020

Copy link to clipboard

Copied

Since you bought on disc, there is no way for anyone to help

 

For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a disc Adobe does not provide a replacement via download
-if you bought a download from a 3rd party vendor you will need to contact that vendor

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 18, 2020 Jul 18, 2020

Copy link to clipboard

Copied

Thank you for the information - It was an Educational License with CD's.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 18, 2020 Jul 18, 2020

Copy link to clipboard

Copied

There are no replacement media and no downloads for the educational version.  Probably your company needs to get you a Creative Cloud subscription.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 18, 2020 Jul 18, 2020

Copy link to clipboard

Copied

LATEST

Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 18, 2020 Jul 18, 2020

Copy link to clipboard

Copied

Without CDs, you're at the end of the road.  Creative Suite is no longer sold legally by any vendor, retailer or country. 

MODERN OPTIONS:
Photoshop or Premier Elements 2020 (approx $100, no subscription needed)
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 1 year subscription). Everything a digital photographer needs and more.
https://www.adobe.com/creativecloud/photography.html

Creative Cloud All Apps Plan (31 + desktop/mobile apps & services)
https://www.adobe.com/creativecloud/plans.html

 

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! 
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 18, 2020 Jul 18, 2020

Copy link to clipboard

Copied

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines