New CPU and Motherboard - Lightroom 6 Error: Serial number used for max count of computer

New Here ,
Mar 13, 2021 Mar 13, 2021

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Hi,

 

just installed a new motherboard and CPU now Lightroom 6 says serial number used for maximal count of computers.

 

What should I do?

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correct answers 1 Correct Answer

Most Valuable Participant , Mar 13, 2021 Mar 13, 2021
When you can't deactivate a serial numberBE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNTYou may need to PERSIST or TRY AGAIN to find a support agent with more experienceClick here https://helpx.adobe.com/contact/support.html -make sure that your browser does NOT block ads, scripts, or pop-ups-you must also allow 'cookies' in your web browser for this to work -click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots ins...

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Most Valuable Participant ,
Mar 13, 2021 Mar 13, 2021

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When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience
Click here https://helpx.adobe.com/contact/support.html

-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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