Can you try quitting the Creative Cloud desktop apps from Task bar and then re-lanching it ?
Also, Are you using any font management software on your machine ?
Can you provide the screen shot for the content in below folder :-
C:\Program files (X86)\Adobe\Adobe Creative Cloud
previously I have restarted my computer, reinstalled the app and restarted it too and nothing has helped. An hour later now, apparently after my login session on the Adobe webpages has expired, I can see something in the pop up menu - a login form followed by a license agreement.
I think that might be the conflict.
Here the screenshot
Troy and Andre please try implementing solution 2 in Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
This solved the problem, but it sure took a lot of work to find it. Why can't the cloud desktop sense when its own files are corrupt? If it knows there is nothing to paint into the window, obviously it should throw an exception code that would lead you to the problem.
What did it? I still can't figure out what the solution was and I'm about to crawl into the corner in my office and cry. Adobe IS NO HELP. Have been on hold going on 3 hours.
I can't delete the opm file because the system tells me that it is being used and the adobe cloud application is open. I cannot open the application and that is why I am here. What shall I do?
Locking this discussion. Several improvements have been implemented to the Adobe Creative Cloud desktop application since 2013 when this discussion was started. If you are facing any difficulties with the Creative Cloud desktop app then please start a new discussion with the specific steps you have implemented. For additional details regarding improvements implemented to the Creative Cloud desktop app please see Creative Cloud Help | Creative Cloud desktop app | Release Notes.
On a Mac (I'm using Mavericks) you need to quit Creative Cloud app in the Activity Monitor and then relaunch the application. This is what support did for me yesterday and everything reappeared. However this morning everything was blank again so I did what he did and it worked. However, this is a constant problem and a pain to have to do repeatedly. It has only been happening since the latest update of the Creative Cloud desktop app on May 7, 2015
I spent over an hour two times on the phone with Adobe support. Finally he said the graphics card driver needed to be updated. For my card I was able to go to Nvidia and download an update and now it works perfectly.
I have Windows 7 Premium.
I've tried all the following in the previous posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.
I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).
If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.
I confirmed this to be true and works:
1) I had blank Creative Cloud window as shown in the first post.
2) I renamed the display username and window user folder name by doing the instructions here:
(Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)
3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! 🙂
Bit late to the party here, but I want to add that removing the OOBE file worked for me. I suspect a Windows update caused the error (specifically, 8.1 for 64), as that's the most recent event.
For reference, I've also been getting unusual update notifications for Acrobat Pro OUTSIDE the app, which have all failed, yet now the CC app is working, I see no update for that program.
Go to Applications-->Utilities-->Adobe Installers.
Uninstall Adobe Creative Cloud.
** If it says application is running in the background then open Activity Monitor and close the process of Creative cloud.
Once the creative cloud is uninstalled then follow the below mentioned steps:
Please go to Library
1. Click on Finder then Click on Go and Go to folder
2. Type /Library and click on Go
3. Go to Application Support and Adobe and then delete OOBE folder.
4. Redo Step 1
5. Type ~/Library and click on Go
6. Go to Application Support and Adobe and then delete OOBE folder.
Download Adobe Creative cloud, Install it.
If the above steps do not work. Try enabling root user account and then try to open Adobe Creative cloud.
Enable root user: Enabling and using the "root" user in Mac OS X
solution two DID NOT work for me.
I tried solution number two, and it did not help. then I looked at all other solutions and tried them except for the last three (which look complicated) I've been on the phone with a rep who also could not solve the problem after an hour of phone support.
I get the same blank screen as the one up top. I have rebooted, restarted, tried in safe mode, re-installed.. the whole 9.. no luck.
ReneeRomeo are you referring to solution 3 and 4 in CC desktop lists applications as "Up to Date" when not installed? This discussion was originally started on June 18, 2013. If the existing solutions are not working then I would recommend starting a new discussion with the specific errors you are experiencing.
Holy lack of helpfulness batman!
Jeff, did you just tell the customer who started a discussion on official adobe forums in the "Downloading, Installing, Setting Up > Discussions" forums, asking for help about a topic very specifically related to the topic of the forum, to create a third discussion because the second discussion being referenced here by Staff is not up to date - no wonder this guy is pissed off. You probably lose tens or even hundreds of customers like us who would visit a single page like this and immediately discount Adobe service as marginal and a pain to endure. Why would anyone reading this ever join this forum or try to start a discussion with this type of response. I did to look out for your customer.
He/She wants a solution to a problem which is clearly identified and for which backup documentation he already supplied. Renee just said "i'm ready to cry in the corner of my office" and you tell him that he needs to start another discussion about it instead of trying to do some research and see what the real problem might be that causes this thread to have so quite a few views.
Step your game up forum staff please!!!!
People who are writing here need the solution, not bull shit redirects. Forums are supposed to be a place to cut the bs and solve problems.
GG there have been several updates the Adobe Creative Cloud Desktop application since this discussion was originally started. A list of the releases and updates made in those releases can be found at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.
If the current discussion is not solving ReneeRomeo's current error then the best option is to post to a new discussion with the specifics of the error which they are experiencing. Steps which were valid for Creative Cloud Desktop version 184.108.40.2063 may not be relevant for the current version 220.127.116.118.