Highlighted

New Creative Cloud App unusable: it's blank!

Explorer ,
Jun 18, 2013

Copy link to clipboard

Copied

This is what I get with the new Creative Cloud App:

ccapp.jpg

How am I supposed to use it?

Hi Andreball,

Can you try quitting the Creative Cloud desktop apps from Task bar and then re-lanching it ?

Also, Are you using any font management software on your machine ?

Can you provide the screen shot for the content in below folder :-

C:\Program files (X86)\Adobe\Adobe Creative Cloud

Thanks,

Manish Sharma

Views

74.6K

Likes

Translate

Translate

Report

Report
This conversation has been locked.

New Creative Cloud App unusable: it's blank!

Explorer ,
Jun 18, 2013

Copy link to clipboard

Copied

This is what I get with the new Creative Cloud App:

ccapp.jpg

How am I supposed to use it?

Hi Andreball,

Can you try quitting the Creative Cloud desktop apps from Task bar and then re-lanching it ?

Also, Are you using any font management software on your machine ?

Can you provide the screen shot for the content in below folder :-

C:\Program files (X86)\Adobe\Adobe Creative Cloud

Thanks,

Manish Sharma

Views

74.6K

Likes

Translate

Translate

Report

Report
Jun 18, 2013 1
Jun 18, 2013

Copy link to clipboard

Copied

Hi Andreball,

Can you try quitting the Creative Cloud desktop apps from Task bar and then re-lanching it ?

Also, Are you using any font management software on your machine ?

Can you provide the screen shot for the content in below folder :-

C:\Program files (X86)\Adobe\Adobe Creative Cloud

Thanks,

Manish Sharma

Likes

Translate

Translate

Report

Report
Jun 18, 2013 0
Explorer ,
Jun 18, 2013

Copy link to clipboard

Copied

Hey Manish,

previously I have restarted my computer, reinstalled the app and restarted it too and nothing has helped. An hour later now, apparently after my login session on the Adobe webpages has expired, I can see something in the pop up menu - a login form followed by a license agreement.

I think that might be the conflict.

Here the screenshot

ccapp2.jpg

Likes

Translate

Translate

Report

Report
Jun 18, 2013 0
New Here ,
Feb 21, 2015

Copy link to clipboard

Copied

which file did you delete

Likes

Translate

Translate

Report

Report
Feb 21, 2015 0
New Here ,
Jun 18, 2013

Copy link to clipboard

Copied

I am also having this problem. No font software.

Capture.PNG

Likes

Translate

Translate

Report

Report
Jun 18, 2013 0
Adobe Employee ,
Jun 18, 2013

Copy link to clipboard

Copied

Troy and Andre please try implementing solution 2 in Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Likes

Translate

Translate

Report

Report
Jun 18, 2013 24
New Here ,
Jun 18, 2013

Copy link to clipboard

Copied

That did it! Thanks a ton!

Likes

Translate

Translate

Report

Report
Jun 18, 2013 0
New Here ,
Dec 25, 2013

Copy link to clipboard

Copied

This solved the problem, but it sure took a lot of work to find it. Why can't the cloud desktop sense when its own files are corrupt? If it knows there is nothing to paint into the window, obviously it should throw an exception code that would lead you to the problem.

Likes

Translate

Translate

Report

Report
Dec 25, 2013 1
New Here ,
Jan 13, 2014

Copy link to clipboard

Copied

What did it? I still can't figure out what the solution was and I'm about to crawl into the corner in my office and cry. Adobe IS NO HELP. Have been on hold going on 3 hours.

Likes

Translate

Translate

Report

Report
Jan 13, 2014 10
Adobe Community Professional ,
Jan 13, 2014

Copy link to clipboard

Copied

the link in jaw's message 4 contains the solution for the others.

Likes

Translate

Translate

Report

Report
Jan 13, 2014 1
New Here ,
Jul 15, 2014

Copy link to clipboard

Copied

Thanks. Solution 2 is the real MyCoy.

Likes

Translate

Translate

Report

Report
Jul 15, 2014 1
New Here ,
Jul 23, 2014

Copy link to clipboard

Copied

Thank you for pointing to the fix, worked for me as well!

Likes

Translate

Translate

Report

Report
Jul 23, 2014 0
New Here ,
Aug 09, 2014

Copy link to clipboard

Copied

This solution worked for me!

Likes

Translate

Translate

Report

Report
Aug 09, 2014 0
New Here ,
Jan 05, 2015

Copy link to clipboard

Copied

Hi Jeff

Your recept worked for me too

Thank you !

Sincerely

Ib Tromholt

Likes

Translate

Translate

Report

Report
Jan 05, 2015 0
Community Beginner ,
Oct 03, 2015

Copy link to clipboard

Copied

Hi Elio

I can't delete the opm file because the system tells me that it is being used and the adobe cloud application is open.  I cannot open the application and that is why I am here. What shall I do?

Thank you,

Louise.

Likes

Translate

Translate

Report

Report
Oct 03, 2015 0
Adobe Employee ,
Oct 12, 2015

Copy link to clipboard

Copied

Locking this discussion.  Several improvements have been implemented to the Adobe Creative Cloud desktop application since 2013 when this discussion was started.  If you are facing any difficulties with the Creative Cloud desktop app then please start a new discussion with the specific steps you have implemented.  For additional details regarding improvements implemented to the Creative Cloud desktop app please see Creative Cloud Help | Creative Cloud desktop app | Release Notes.

Likes

Translate

Translate

Report

Report
Oct 12, 2015 0
New Here ,
Jun 20, 2013

Copy link to clipboard

Copied

I had the same problem. Manish's solution worked. Thanks.

Likes

Translate

Translate

Report

Report
Jun 20, 2013 0
Community Beginner ,
May 27, 2015

Copy link to clipboard

Copied

On a Mac (I'm using Mavericks) you need to quit Creative Cloud app in the Activity Monitor and then relaunch the application. This is what support did for me yesterday and everything reappeared. However this morning everything was blank again so I did what he did and it worked. However, this is a constant problem and a pain to have to do repeatedly. It has only been happening since the latest update of the Creative Cloud desktop app on May 7, 2015

Likes

Translate

Translate

Report

Report
May 27, 2015 0
New Here ,
Jun 04, 2015

Copy link to clipboard

Copied

This is exactly the same problem I am having.

Likes

Translate

Translate

Report

Report
Jun 04, 2015 0
Community Beginner ,
Jun 04, 2015

Copy link to clipboard

Copied

I spent over an hour two times on the phone with Adobe support. Finally he said the graphics card driver needed to be updated. For my card I was able to go to Nvidia and download an update and now it works perfectly.

Likes

Translate

Translate

Report

Report
Jun 04, 2015 0
Community Beginner ,
Jan 16, 2014

Copy link to clipboard

Copied

I had the same problem.... so I tried the solution of deleting the database file, as per previous posts and that helped!

good luck...

Likes

Translate

Translate

Report

Report
Jan 16, 2014 0
Community Beginner ,
Feb 04, 2014

Copy link to clipboard

Copied

I have Windows 7 Premium.

I've tried all the following in the previous posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.

I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).

If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.

I confirmed this to be true and works:

1) I had blank Creative Cloud window as shown in the first post.

2) I renamed the display username and window user folder name by doing the instructions here:

   http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-folder-name/

   (Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)

3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! 🙂

Likes

Translate

Translate

Report

Report
Feb 04, 2014 3
Explorer ,
Feb 06, 2014

Copy link to clipboard

Copied

Remove all adobe applications and reinstall adobe CC

Likes

Translate

Translate

Report

Report
Feb 06, 2014 0
Community Beginner ,
Jun 02, 2014

Copy link to clipboard

Copied

Bit late to the party here, but I want to add that removing the OOBE file worked for me.  I suspect a Windows update caused the error (specifically, 8.1 for 64), as that's the most recent event. 

For reference, I've also been getting unusual update notifications for Acrobat Pro OUTSIDE the app, which have all failed, yet now the CC app is working, I see no update for that program.

Thanks Jeff.

Likes

Translate

Translate

Report

Report
Jun 02, 2014 1
New Here ,
Oct 11, 2014

Copy link to clipboard

Copied

Did you drag the OOBE file into the trash and empty it? I tried that (I am on a Mac) and it wouldn't all me to empty it

Please help!

Likes

Translate

Translate

Report

Report
Oct 11, 2014 0
Adobe Employee ,
Oct 11, 2014

Copy link to clipboard

Copied

Hi jnm60,

Go to Applications-->Utilities-->Adobe Installers.

Uninstall Adobe Creative Cloud.

** If it says application is running in the background then open Activity Monitor and close the process of Creative cloud.

111.jpg

Once the creative cloud is uninstalled then follow the below mentioned steps:

Please go to Library

    1. Click on Finder then Click on Go and Go to folder

Screen Shot 2014-10-11 at 6.20.04 pm.png

    2. Type /Library and click on Go

Screen Shot 2014-10-11 at 6.22.29 pm.png

    3. Go to Application Support and Adobe and then delete OOBE folder.

    4. Redo Step 1

    5. Type ~/Library and click on Go

    6. Go to Application Support and Adobe and then delete OOBE folder.

    7. Go to https://creative.adobe.com/products/creative-cloud?promoid=KLYVF

Download Adobe Creative cloud, Install it.

If the above steps do not work. Try enabling root user account and then try to open Adobe Creative cloud.

Enable root user: Enabling and using the "root" user in Mac OS X

Thanks,

Nikhil Gupta

Likes

Translate

Translate

Report

Report
Oct 11, 2014 4
New Here ,
May 20, 2015

Copy link to clipboard

Copied

That is a lot of workarounds for a simple app isn't there a simpler way ? same issue over here on my Mac...

Likes

Translate

Translate

Report

Report
May 20, 2015 0
New Here ,
Aug 10, 2015

Copy link to clipboard

Copied

thank you this worked for me and i am really grateful for the clarity of the instructions

Likes

Translate

Translate

Report

Report
Aug 10, 2015 0
New Here ,
Oct 14, 2014

Copy link to clipboard

Copied

Removing the OOBE database file did it for me! Thanks, Jeff A Wright!

Likes

Translate

Translate

Report

Report
Oct 14, 2014 0
New Here ,
Aug 18, 2014

Copy link to clipboard

Copied

New Creative Cloud App unusable: it's blank!

solution two DID NOT work for me.

I tried solution number two, and it did not help. then I looked at all other solutions and tried them except for the last three (which look complicated) I've been on the phone with a rep who also could not solve the problem after an hour of phone support.

I get the same blank screen as the one up top. I have rebooted, restarted, tried in safe mode, re-installed.. the whole 9.. no luck.

Likes

Translate

Translate

Report

Report
Aug 18, 2014 4
Adobe Employee ,
Aug 19, 2014

Copy link to clipboard

Copied

ReneeRomeo are you referring to solution 3 and 4 in CC desktop lists applications as "Up to Date" when not installed?  This discussion was originally started on June 18, 2013.  If the existing solutions are not working then I would recommend starting a new discussion with the specific errors you are experiencing.

Likes

Translate

Translate

Report

Report
Aug 19, 2014 0
New Here ,
Aug 30, 2014

Copy link to clipboard

Copied

Holy lack of helpfulness batman!

Jeff, did you just tell the customer who started a discussion on official adobe forums in the "Downloading, Installing, Setting Up > Discussions" forums, asking for help about a topic very specifically related to the topic of the forum, to create a third discussion because the second discussion being referenced here by Staff is not up to date - no wonder this guy is pissed off. You probably lose tens or even hundreds of customers like us who would visit a single page like this and immediately discount Adobe service as marginal and a pain to endure. Why would anyone reading this ever join this forum or try to start a discussion with this type of response. I did to look out for your customer.

He/She wants a solution to a problem which is clearly identified and for which backup documentation he already supplied. Renee just said "i'm ready to cry in the corner of my office" and you tell him that he needs to start another discussion about it instead of trying to do some research and see what the real problem might be that causes this thread to have so quite a few views.

Step your game up forum staff please!!!!

People who are writing here need the solution, not bull shit redirects. Forums are supposed to be a place to cut the bs and solve problems.

GG

Likes

Translate

Translate

Report

Report
Aug 30, 2014 12
Adobe Employee ,
Sep 02, 2014

Copy link to clipboard

Copied

GG there have been several updates the Adobe Creative Cloud Desktop application since this discussion was originally started.   A list of the releases and updates made in those releases can be found at Creative Cloud Help | Creative Cloud app for desktop | Release Notes.

If the current discussion is not solving ReneeRomeo's current error then the best option is to post to a new discussion with the specifics of the error which they are experiencing.  Steps which were valid for Creative Cloud Desktop version 1.6.0.393 may not be relevant for the current version 1.7.1.418.

Likes

Translate

Translate

Report

Report
Sep 02, 2014 0