Copy link to clipboard
Copied
So I updated my Illustrator and InDesign programs to the newest versions available (25.2.1 for Illustrator and 16.1 for InDesign) and it's completely slowed down my computer to a point that it takes 10 minutes just to load my Gmail webpage. I tried uninstalling the new versions and I was going to go back to the old versions but now they can't even install because the new updates made my computer incredibly slow. I have plenty of storage on my computer so it has nothing to do with space and I've tried restarting my computer and it's still taking forever to load. I'm getting incredibly frustrated as I need these programs to finish homework assignments.
Copy link to clipboard
Copied
first, reset the cc app:
to reset the cc desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails go ahead and uninstall/reinstall per the above link
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials