I have purchased a subscription for Adobe Pro. I tried to install it but get error message saying that "there was a problem installing Acrobat DC. Acrobat DC is not yet available for your device (Errro Code 405). To check if there is a beta version of Acrobat DC install Creative Cloud for desktop."
I have done 2 things without success.
1. Looked for error code 405 and it is not on the list.
2. Clicked on the "Install Creative Cloud" button only to receive a message "No compatable desktop apps - You are using the prerelease version of Creative Cloud for devices with an ARM processor, like the device you're using now. We don't have any desktop apps available for your device".
SO I GUESS MY QUESTION IS.....WHAT AM I PAYING FOR??????
thank you for your response, but too late to not be ripped off! Unfortunately by Adobe themselves! I purchased a monthly subscription, so paid for the month in advance, and obviously when I found out I couldn!t use the program I cancelled my subscription only to be slugged with almost $80 cancellation fee!!!!!! Even though I have a perfectly valid reason! Credit to Adobe though, they have very kindly advised me I can CONTINUE to use their program (yes, the very one that I can't use) until the end of the month that I have paid for!
I will be advising everyone I can not to use Adobe, and contacting consumer affairs to loge a complaint.
>>>I purchased a monthly subscription, so paid for the month in advance, and obviously when I found out I couldn!t use the program I cancelled my subscription only to be slugged with almost $80 cancellation fee
You purchased a monthly or annual subscription (paid monthly)?
With monthly subscriptions, there is no cancellation fee.
With annual subscriptions, you can cancel within 14 days and get a full refund. Or did you cancel more than 14 days after you subscribed?