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No he recibido mi rembolso y ya pasaron 5 días laborales

New Here ,
Jul 31, 2020

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Hola, soy de México.

El día 17 de Julio del 2020  cancelé mi subscipción antes de los 14 días, para esto me quitaron el valor en pesos mexicanos de US$19.99. Me mandarón correo confirmando mi cancelación y ya es 31 de Julio, aún no me han regresado mi rembolso. 

Para esto no hay asistencia telefonica ni de mensajeria.  

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Correct answer by John T Smith | Most Valuable Participant

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-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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No he recibido mi rembolso y ya pasaron 5 días laborales

New Here ,
Jul 31, 2020

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Hola, soy de México.

El día 17 de Julio del 2020  cancelé mi subscipción antes de los 14 días, para esto me quitaron el valor en pesos mexicanos de US$19.99. Me mandarón correo confirmando mi cancelación y ya es 31 de Julio, aún no me han regresado mi rembolso. 

Para esto no hay asistencia telefonica ni de mensajeria.  

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

TOPICS
Creative Cloud, New user

Views

29

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Jul 31, 2020 0
New Here ,
Jul 31, 2020

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Este es el número de pedido:  ADB120928046EDU

 

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Most Valuable Participant ,
Jul 31, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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