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No online help - and I can't remove my credit card details!

New Here ,
Mar 23, 2020

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Hi -- I'm posting here since Adobe doesn't appear to have any actual way to contact them other than by phone.

 

I have cancelled my subscription (mostly because I realised I can't switch off auto-renew and then was essentially fined for doing so), and there is no way to remove my credit card details from the Adobe website. This is not acceptable and very likely not legal (which I will be investigating). 

 

Pretty shameful also that you are fining people for cancelling subs in a time when many designers are out of work. 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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No online help - and I can't remove my credit card details!

New Here ,
Mar 23, 2020

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Hi -- I'm posting here since Adobe doesn't appear to have any actual way to contact them other than by phone.

 

I have cancelled my subscription (mostly because I realised I can't switch off auto-renew and then was essentially fined for doing so), and there is no way to remove my credit card details from the Adobe website. This is not acceptable and very likely not legal (which I will be investigating). 

 

Pretty shameful also that you are fining people for cancelling subs in a time when many designers are out of work. 

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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49

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Mar 23, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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