No option to cancel plan

New Here ,
Apr 09, 2018 Apr 09, 2018

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There is no option under manage plan to cancel month to month subscription. Customer care is pretty useless as the chat is closed and phone line is taking over 30+ minutes to get through. What else is there that can be done about this and why can subscriptions not be cancelled online?

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Creative Cloud

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correct answers 1 Correct Answer

Most Valuable Participant , Apr 09, 2018 Apr 09, 2018

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Most Valuable Participant ,
Apr 09, 2018 Apr 09, 2018

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New Here ,
Oct 02, 2018 Oct 02, 2018

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John T Smith, your response wasn't exactly helpful. The issue the he and I (and 23 other people apparently) is that when following the directions detailed in the link you provided, the "cancel" button or option is missing. Any other way to help us??

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Adobe Community Professional ,
Oct 03, 2018 Oct 03, 2018

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Why isn't that not helpful. The instructions are quite clear:

Do one of the following:

  • Under Plan & payment, click Cancel plan
  • If Cancel plan is not displayed, contact us to cancel your subscription.
Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Nov 18, 2018 Nov 18, 2018

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wow, you clearly do not face the same problem as us. Or you are just plain dumb, didn't you read, he said "Customer care is pretty useless as the chat is closed and phone line is taking over 30+ minutes to get through." And when you click cancel plan a window pops up and say "contact support to make changes to your plan". That link brings you to the useless chat and phone line he mentioned. Please do not reply if you are going to reply the same stupid answer. Thank you!

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Adobe Community Professional ,
Nov 19, 2018 Nov 19, 2018

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foot6684733  wrote

wow, you clearly do not face the same problem as us. Or you are just plain dumb,

Each time I tried customer service I got a chat partner in a 5 minutes time frame.

foot6684733  wrote

Please do not reply if you are going to reply the same stupid answer. Thank you!

My reply (and that of John T Smith) is the correct answer to the question. Where are you located that you have those difficulties?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Oct 07, 2019 Oct 07, 2019

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yep, same issue. Their cancel button is mysteriously gone. How convenient for them. Also there seems to be no end to beinig on hold with customer support. Time to file BBB complaints? I think so.

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New Here ,
Jan 06, 2021 Jan 06, 2021

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I also have this issue, I can't click the Payment Plan section and there is no cancel button. I've followed every link, it's just not there.

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