No puedo crear un nuevos documentos

[#1]

Hola, alguien sabe por qué cuando intento crear un nuevo archivo me aparece un cuadro de dialogo en negro con el titulo "Nuevo Documento" y no me permite crearlo?

[#2]

Hola, alguien sabe por qué cuando intento crear un nuevo archivo me aparece un cuadro de dialogo en negro con el titulo "Nuevo Documento" y no me permite crearlo?

[#3]

When you ask a question you need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/...
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-ne...

[#4]

Adobe makes 31+ desktop applications. 

• Which one are you asking about?
• Which operating system?
• Did this app ever work or is this a new installation?
• Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.
  https://helpx.adobe.com/creative-cloud/system-requirements.html