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NO PUEDO INTALAR LAS APLICACIONES

New Here ,
Dec 05, 2019

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PAGUE NUEVAMENTE EL AÑO COMPLETO DE ESTUDIANTE Y NO PUEDO INSTALAR NINGUNA APLICACION. COMIENZO LA INSTALACION Y QUEDA ANCLADA EN UN PORCENTAJE Y NO SE MUEVE MAS. NO SE QUE HACER. TENGO TODO PAGO Y NO PUEDO USARLO.

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NO PUEDO INTALAR LAS APLICACIONES

New Here ,
Dec 05, 2019

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PAGUE NUEVAMENTE EL AÑO COMPLETO DE ESTUDIANTE Y NO PUEDO INSTALAR NINGUNA APLICACION. COMIENZO LA INSTALACION Y QUEDA ANCLADA EN UN PORCENTAJE Y NO SE MUEVE MAS. NO SE QUE HACER. TENGO TODO PAGO Y NO PUEDO USARLO.

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Dec 05, 2019 0
Adobe Employee ,
Dec 06, 2019

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Isabelc85880195, what operating system is installed on the computer that you are trying to install on?  Do you receive any specific errors?  What Adobe application are you attempting to install?

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Dec 06, 2019 0
New Here ,
Dec 08, 2019

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HOLA, TENGO WINDOWS 10 X64. INTENTE BAJAR TODOS , CREATIVE CLOUD, PHOTOSHOP, LIGHTROOM ENTRE OTROS Y SE DETIENE LA INSTALACION EN UN PORCENTAJE 5.7% ALGUNOS Y OTRO EN 17% . NO DA ERROR DE NINGUNA CLASE. SOLO SE DETIENE.

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Dec 08, 2019 0
Adobe Employee ,
Dec 09, 2019

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Thanks, Isabelc85880195, in that case, please check the log files for the error that is preventing the installation from completing. Information on how to locate and interpret the log files can be found at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.  If you have any questions regarding the errors that you discover, then please update this public forum discussion.

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Dec 09, 2019 0
New Here ,
Dec 13, 2019

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Aún no he solucionado nada.  No marca error. Se detiene la instalación en un porcentaje, diferente cada vez y nada más. 

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Dec 13, 2019 0
Adobe Employee ,
Dec 13, 2019

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I am sorry to hear that, Isabelc85880195.  Please download and run the CC Log Collector tool from http://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.  Once the logs have been uploaded, then please contact our support team at https://helpx.adobe.com/contact.html so direct assistance can be provided to locate and resolve the error.

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Dec 13, 2019 0
New Here ,
Mar 08, 2020

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hola .. resulta que me esta pasando el mismo error, hace poco empeze a pagar la licencia de estudiante, ahora tengo una laptop nueva y desde hace un dia estoy intentando instalar las aplicaciones y llega a un porcentage de instalacion y de ahi no pasa.

 mi sitema operativo es windows 10 espero me ayuden a solucionarlo pronto

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Mar 08, 2020 0
Adobe Employee ,
Mar 09, 2020

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I am sorry to hear that you are encountering difficulties, Diego.  The advice given in this public forum discussion continues to be valid.  Please check the install log for the specific error that is preventing the installation from completing.  Once you have located the fatal error, then please update this public forum discussion with the error number.

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Mar 09, 2020 0