No refund yet, cancelled my subscription on Dec 27, 2020

New Here ,
Jan 10, 2021

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On Dec 27,2020 I subscribed to adobe cloud but then I decided to cancel it before the days ends. The email I got said It was refunded but it's been already weeks and I still don't have the refund in my account. Can anyone help?

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Creative Cloud, New user

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No refund yet, cancelled my subscription on Dec 27, 2020

New Here ,
Jan 10, 2021

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On Dec 27,2020 I subscribed to adobe cloud but then I decided to cancel it before the days ends. The email I got said It was refunded but it's been already weeks and I still don't have the refund in my account. Can anyone help?

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Creative Cloud, New user

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28

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Jan 10, 2021 0
Adobe Community Professional ,
Jan 11, 2021

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Hello @Gerald5E95,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Jan 11, 2021 0
Adobe Community Professional ,
Jan 11, 2021

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This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot

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Jan 11, 2021 0