No se instala Photoshop ver 21.2.7 en MacOs

New Here ,
Apr 15, 2021 Apr 15, 2021

Copy link to clipboard

Copied

Tengo instalado Creative Cloud y anteriormente ya he descargado otros programas de adobe. Intento instalar Photoshop con la versión 21.2.7 que es la que me permiten. Empieza a ejecutar la instalación y me llega la notificación de que Photoshop se ha instalado correctamente PERO NO HAY NADA! Sólo se descarga la extensión de Camera Raw en CC y dentro de mis archivos sólo está el desinstalador de photoshop. Y nuevamente vuelve a estar listo el botón de "Instalar", carga al 100% y no hay nada,

 

Ya lo desinstalé varias veces, al igual que CC. Ya reinicié de igual forma mi MacOs High Sierra y NADA! 

 

No sé cómo solucionarlo porque no marca un error como tal, sólo no se instala

TOPICS
Download and install, Mac, Problem or error

Views

62

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

LATEST

you must have a subscription to install older versions.  they won't install with trials.

 

if you have a subscription, first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines