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No support at all !!

New Here ,
Jun 08, 2020

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No possible to contact anyone here !! No Support via chat or email !  I was waiting for hours and they answered me only when I was not connected !  It seems me that they were waiting for that !

 

It's disgusting !! 

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No support at all !!

New Here ,
Jun 08, 2020

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No possible to contact anyone here !! No Support via chat or email !  I was waiting for hours and they answered me only when I was not connected !  It seems me that they were waiting for that !

 

It's disgusting !! 

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Jun 08, 2020 0
Most Valuable Participant ,
Jun 08, 2020

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No email. Use chat and be prepared to wait hours, indeed. Be sure to type AGENT to get past the automatic system and do answer automatic questions. 

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Jun 08, 2020 0
New Here ,
Jun 08, 2020

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Thanks, but I don't want automatic  answers.

We pay a lot of money but get no support !

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Jun 08, 2020 0
Most Valuable Participant ,
Jun 08, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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Jun 08, 2020 1
Most Valuable Participant ,
Jun 08, 2020

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That's why I told you to type AGENT to get in past the robot. But it's very important for you to reply to any questions, otherwise it WILL wait forever. Maybe that's what happened.

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Jun 08, 2020 0
New Here ,
Jun 08, 2020

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I was allready in the chat but got no answears !

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Jun 08, 2020 0
New Here ,
Jun 08, 2020

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I made it, but still waiting again !

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Jun 08, 2020 0
Most Valuable Participant ,
Jun 08, 2020

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If you want a human you may indeed have to wait hours. It's worse than usual of course.

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Jun 08, 2020 0
Most Valuable Participant ,
Jun 08, 2020

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By the way, if your problem relates to a subscription, billing or cancelling, or a serial number you will need the chat. But if it's any kind of technical issue you could try asking us first; we're just fellow users but we've seen a lot of problems and solved some of them. Be sure to include software versions and error messages if any.

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Jun 08, 2020 1
Adobe Employee ,
Jun 08, 2020

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Max, I am sorry you are encountering so many problems contacting our support team.  I show that you have attempted to contact our chat team three times on June 8, 2020.  You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update support case ADB-13518417-B0Q7 which is currently open and pending your response.

 

If you continue to face difficulties accessing our support system and are being redirected to public discussion forums, then please use a different computer, smartphone, or tablet to begin the interaction.

 

Finally, to utilize a Creative Cloud Individual membership you will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  If the organization you work for is not able to make this change, then they will want to look into purchasing a Creative Cloud for Team or Enterprise membership.  This could also explain why you have been unable to establish a stable chat session.

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Jun 08, 2020 0
New Here ,
Jun 15, 2020

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I had to uninstall  and install again everything. That helped.

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Jun 15, 2020 0