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HI I just got a new computer with wondows 10 pro but im not able to download illustrator
Sorry to hear about your experience. In addition to Monika's question, Is your Windows 10 updated to the latest version?
Please make sure you have Windows 10 updated to the latest version and your machine meets the system requirements for the Adobe Illustrator.
If it does, please follow the instructions given on this help article to install the app.
Hope it helps.
I am also moving this thread to Download & Install community for expert help.
Did you install the Creative Cloud app first?
And can you tell us which kind of error you receive?