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Not able to download Illustrator

New Here ,
May 27, 2020

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I have bought Adobe Illustrator and I have been charged. but I couldn't access the Illustrator and it says I have to buy the app in the Creative Cloud. 

 

 

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Activation billing and install

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Not able to download Illustrator

New Here ,
May 27, 2020

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I have bought Adobe Illustrator and I have been charged. but I couldn't access the Illustrator and it says I have to buy the app in the Creative Cloud. 

 

 

{Renamed by MOD}

Topics

Activation billing and install

Views

562

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 27, 2020

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Did you buy Illustrator thru Adobe? If so, you need to sign into your Adobe ID and download AI. If you can't, then contact customer service and they should be able to help you. I find their twitter account is oftern the way to go @AdobeCare

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Adobe Employee ,
May 27, 2020

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Hi Mohammad,

 

Sorry to hear about your experience. Please make sure you are signed in using the correct email. If you are, please try signing out and signing back in. You may also check the subscription details on https://accounts.adobe.com

 

I am also moving this discussion to "Get Started" community for expert help.

 

Regards,

Ashutosh

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