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Not able to see apps on CC app

Adobe Employee ,
Aug 09, 2020

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I am not able to see any of my installed apps on CC desktop app. Neither I am able to see the dashboard. Attached the screenshot. Please help.

Correct answer by Dj_Creative_Enthusiast | Adobe Community Professional

Hi,

 

Thank you for posting your query here.

 

Please try to Open Windows Task Manager (in case you are using a Windows) or Mac Activity Monitor (if you're using a Mac) and End the Adobe processes like CreativeCloudDesktop, CCLibrary, Coresync, AcrobatUpdate, AdobeCreativeCloud etc.

Once done, please try to download and run the Creative Cloud Uninstaller file from  : https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html 

Once the Creative Cloud App is uninstalled, please Go to :  https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and scroll down to the section "Problems installing? Try alternative download links" and there are the Direct installers for Mac and Windows version. Please download and install the Creative Cloud App from the direct link and let me know if that works.

 

Thank you.

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Not able to see apps on CC app

Adobe Employee ,
Aug 09, 2020

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I am not able to see any of my installed apps on CC desktop app. Neither I am able to see the dashboard. Attached the screenshot. Please help.

Correct answer by Dj_Creative_Enthusiast | Adobe Community Professional

Hi,

 

Thank you for posting your query here.

 

Please try to Open Windows Task Manager (in case you are using a Windows) or Mac Activity Monitor (if you're using a Mac) and End the Adobe processes like CreativeCloudDesktop, CCLibrary, Coresync, AcrobatUpdate, AdobeCreativeCloud etc.

Once done, please try to download and run the Creative Cloud Uninstaller file from  : https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html 

Once the Creative Cloud App is uninstalled, please Go to :  https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and scroll down to the section "Problems installing? Try alternative download links" and there are the Direct installers for Mac and Windows version. Please download and install the Creative Cloud App from the direct link and let me know if that works.

 

Thank you.

Topics

Creative Cloud

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49

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Adobe Community Professional ,
Aug 09, 2020

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Hi,

 

Thank you for posting your query here.

 

Please try to Open Windows Task Manager (in case you are using a Windows) or Mac Activity Monitor (if you're using a Mac) and End the Adobe processes like CreativeCloudDesktop, CCLibrary, Coresync, AcrobatUpdate, AdobeCreativeCloud etc.

Once done, please try to download and run the Creative Cloud Uninstaller file from  : https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html 

Once the Creative Cloud App is uninstalled, please Go to :  https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and scroll down to the section "Problems installing? Try alternative download links" and there are the Direct installers for Mac and Windows version. Please download and install the Creative Cloud App from the direct link and let me know if that works.

 

Thank you.

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Adobe Employee ,
Aug 11, 2020

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Thank you for the prompt response. It worked for me. Thanks a lot.

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Adobe Community Professional ,
Aug 11, 2020

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I am glad to hear that Anshuman and Thank you for confirming.

 

Have a great day ahead! 

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