Not able to update apps to current version in Creative cloud. (new version not showing)

New Here ,
Oct 25, 2020 Oct 25, 2020

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Hello,

 

There are several issues happening here:

 1 - When logged into Adobe Creative Cloud (ACC) there are no options to update to the most recent version of InDesign(v16) and Photoshop(v22) - Currently on v14.0.4 & 20.0.6 respectively.

 - This happens 99% of the time, but on the 1% I can see the option to update to the latest versions and ACC even prompt me to do so, unfortunately when attempting to install it fails anyway.

 

I am not able to download or see the updates from ACC Web either.

 

I have restated the laptop and logged out of ACC numerous times.

I get the error 125 when trying to download the latest version and have tested the connection to the Adobe servers to be working.

 

Current Windows 10 build - 10.0.19041 Build 19041

ACC version - 5.3.1.470

 

If anyone needs more infomation please let me know.

Thank you for your assistance

 

TOPICS
CC FAQ, Creative Cloud, Installation

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Adobe Community Professional ,
Oct 26, 2020 Oct 26, 2020

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see if your computer meets the other specs for ps 22, https://helpx.adobe.com/photoshop/system-requirements.html

 

if it doesn, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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