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Not compatible issue while trying to install Indesign 15

New Here ,
Jan 13, 2020 Jan 13, 2020

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We have several users attempting to install Indesign 15 but Creative cloud show incompatible, we have attempted uninstall and install 15.Adobe_CC_Incompatible.png

 

 

{Renamed by MOD}

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correct answers 1 Correct answer

LEGEND , Jan 13, 2020 Jan 13, 2020

Hi Robert,

 

Thanks for reaching out. Bob is absolutely correct. If you are using windows 10, please install all the updates (Feature Updates mainly) and then try to install the app. You may also check the link https://support.microsoft.com/en-in/help/4028685/windows-10-get-the-update to know how to install latest Windows 10 Update. 
If you are using macOS, make sure you have the recommended specs as per the help article given by Bob.
Hope it helps!

 

I am also moving this thread to Get Started co

...

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Community Expert ,
Jan 13, 2020 Jan 13, 2020

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Mac or Windows?

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Community Expert ,
Jan 13, 2020 Jan 13, 2020

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Here's the system requirements: https://helpx.adobe.com/indesign/system-requirements.html

If you're on Windows note the variations of Windows 10 that are supported.

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LEGEND ,
Jan 13, 2020 Jan 13, 2020

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Hi Robert,

 

Thanks for reaching out. Bob is absolutely correct. If you are using windows 10, please install all the updates (Feature Updates mainly) and then try to install the app. You may also check the link https://support.microsoft.com/en-in/help/4028685/windows-10-get-the-update to know how to install latest Windows 10 Update. 
If you are using macOS, make sure you have the recommended specs as per the help article given by Bob.
Hope it helps!

 

I am also moving this thread to Get Started community for expert help.

 

Regards,

Ashutosh

 

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