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Nothing happens when I double click to install creative cloud

New Here ,
Feb 14, 2016

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when i click on the file to download the creative cloud installer nothing happens

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

If you are using Windows, check whether the .exe file is being blocked , if present click on Unblock button.

Disable Anti-Virus and Firewall temporarily   [ Optional step ]

Right click on Creative Cloud setup.exe and select Properties.

Example :

No Such option ?? let us know .

You can also try one more thing .

Delete Adobe Application Manager folder under C: > Program Files(x86) > Common Files > Adobe.

If present , delete Adobe Creative Cloud folder from C: > Program Files(x86)  > Adobe.


Then Right click on Creative Cloud setup and then select " Run as Administrator "  option.

--------------------------------------------------------------------------------------

For Mac OS X 10.7 and above versions :

Trash Adobe Application Manager and if present Adobe Creative Cloud folder from Applications > Utilities.

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. it shud launch Adobe Creative Cloud app.

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Nothing happens when I double click to install creative cloud

New Here ,
Feb 14, 2016

Copy link to clipboard

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when i click on the file to download the creative cloud installer nothing happens

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

If you are using Windows, check whether the .exe file is being blocked , if present click on Unblock button.

Disable Anti-Virus and Firewall temporarily   [ Optional step ]

Right click on Creative Cloud setup.exe and select Properties.

Example :

No Such option ?? let us know .

You can also try one more thing .

Delete Adobe Application Manager folder under C: > Program Files(x86) > Common Files > Adobe.

If present , delete Adobe Creative Cloud folder from C: > Program Files(x86)  > Adobe.


Then Right click on Creative Cloud setup and then select " Run as Administrator "  option.

--------------------------------------------------------------------------------------

For Mac OS X 10.7 and above versions :

Trash Adobe Application Manager and if present Adobe Creative Cloud folder from Applications > Utilities.

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. it shud launch Adobe Creative Cloud app.

TOPICS
Creative Cloud

Views

13.6K

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Feb 14, 2016 0
Adobe Community Professional ,
Feb 14, 2016

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If you are using Windows, check whether the .exe file is being blocked , if present click on Unblock button.

Disable Anti-Virus and Firewall temporarily   [ Optional step ]

Right click on Creative Cloud setup.exe and select Properties.

Example :

No Such option ?? let us know .

You can also try one more thing .

Delete Adobe Application Manager folder under C: > Program Files(x86) > Common Files > Adobe.

If present , delete Adobe Creative Cloud folder from C: > Program Files(x86)  > Adobe.


Then Right click on Creative Cloud setup and then select " Run as Administrator "  option.

--------------------------------------------------------------------------------------

For Mac OS X 10.7 and above versions :

Trash Adobe Application Manager and if present Adobe Creative Cloud folder from Applications > Utilities.

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed. it shud launch Adobe Creative Cloud app.

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Feb 14, 2016 1
Explorer ,
Jul 07, 2016

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This is what happens:  Please can someone help me fix this. I can't install creative cloud. This all started because I went to the dropdown and creative cloud was blank again.

issue.png

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Jul 07, 2016 1
New Here ,
Jul 07, 2016

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Im having the exact same problem and I am finding no help on all these boards

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Jul 07, 2016 1
New Here ,
Sep 14, 2016

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Doesn't work for me. I keep reinstalling AAM and ACC Desktop and no matter how many times I click on the "Install Adobe Apps" button on the home feed, nothing happens at all. What gives???

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Sep 14, 2016 1
Adobe Community Professional ,
Sep 14, 2016

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If possible , please post screenshot of home feed you are referring to.

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Sep 14, 2016 0
New Here ,
Sep 15, 2016

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Thanks Brucgovn​! Screenshot attached below:

cc-desktop-cant-install-apps.png

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Sep 15, 2016 1
Adobe Community Professional ,
Sep 15, 2016

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It is better to perform clean re-installation process.

Follow below steps :

Step 1)

Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.

(Applications>Utiliites)

Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.

Step 2)

Trash Adobe Creative Cloud folder from Applications as well.

Step 3)

1) Right click on Finder icon and  select "Go-To Folder " option.

2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater and OOBE.

Step 4)

1) Right click on Finder icon and  select "Go-To Folder" option.

2) You will get a text box, type-in below command and then hit 'Return' key.

/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.

Step 5)

Click on the below link and download & run Adobe Cleaner tool :

Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Step 6 ) [ Optional Step ]

1)Please click on Apple menu icon and select System Preferences, and then click Network.

2)Choose the network that is currently connected to internet that can be Ethernet or Airport(Wireless).

3)Then click on Advanced button and click Proxies Tab.

4)Under 'Select a Proxy server to Configure' Uncheck all the proxy check boxes, then uncheck 'Use Passive FTP Mode (PASV)'.

5)Then click on Apply Now button.

Step 7)

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

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Sep 15, 2016 4
New Here ,
Jul 30, 2017

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this did not work for me, i did all the steps but still nothing happens

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Jul 30, 2017 0
New Here ,
Apr 15, 2020

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Thanks very much this worked for me on Catalina, cleaning away all my redunant Adobe products, cheers!

 

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Apr 15, 2020 0
Paul0987 LATEST
New Here ,
May 14, 2020

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Thank you this solved my problem

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May 14, 2020 0
New Here ,
Jul 31, 2016

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very helpful, this helped me after i tried many other things. thank you

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Jul 31, 2016 0
New Here ,
Jul 30, 2017

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it still does not work for me

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Jul 30, 2017 0