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On how many computers can I use my Creative Cloud subscription?

Adobe Employee ,
Jun 23, 2020 Jun 23, 2020

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On how many computers can I use my Creative Cloud subscription?

Find your answer here: https://helpx.adobe.com/in/download-install/using/install-apps-number-of-computers.html

 

Device activation limit:

https://helpx.adobe.com/in/download-install/using/device-activation-limit.html

 

How to install Creative Cloud apps on a new computer:

https://helpx.adobe.com/in/download-install/using/download-install-new-computer.html

 

Thanks 

Kanika Sehgal

 

 

 

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replies 102 Replies 102
Adobe Employee ,
May 04, 2012 May 04, 2012

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You can install the apps available in Creative Cloud on your primary computer and one backup computer, as long as they are not running at the same time. You will have access to both the Mac OS and Windows versions, so if you have a Mac at home and a PC at work, for example, you can install your applications on both. See the product license agreements page for more information.

Read more in the Creative Cloud FAQ

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Explorer ,
May 11, 2012 May 11, 2012

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Is there a way to request more licenses? I personally carry 2 laptops and have one desktop at home.. in an ideal world I would like to have an instance of Adobe Creative Cloud apps on each machine so that I don't have to stop what I am doing and switch machines.. (Blame mobile app development for needing so many machines iOS, Android, BB, WP7, server side components.. it takes a village to raise a good mobile app :-P).

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Participant ,
May 11, 2012 May 11, 2012

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i have two laptops in addition to my desktop. can i install the software on all three and just keep activating and deactivating the laptops as needed? sometimes i take my air, sometimes my macbook pro.

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Participant ,
May 11, 2012 May 11, 2012

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i'm sorry. i'm so embarrassed that i didn't read josh's question first. **blush**

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New Here ,
May 11, 2012 May 11, 2012

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I'm using my girlfriend's laptop at the mo, but I'm building a desktop PC next week or the week after. If I were to download to the laptop, is it possible to transfer over to the desktop in a couple of weeks? I want to start on a couple of projects now (before closing dates of competitions etc), but will want the primary installation on my new desktop.

This might be an issue in future as people often upgrade / change computers?

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Explorer ,
May 11, 2012 May 11, 2012

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In this day and age, a two machine license seems odd to me.  I thought the idea of the "cloud" concept was that the license traveled with the user not the host machine.  Ex.  I have an iMac, and two MacBooks in my household.  How would I get CC on the thrid machine in that scenario?  Can CC activate and deactivate on the fly?

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Adobe Employee ,
May 11, 2012 May 11, 2012

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You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.

If you install on a third computer, it will request you to de-activate on the other two computers.  You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.

If you regularly need to use the Creative Cloud on more than two computers then it would be best to purchase an additional subscription.  This is the same licensing btw which we have for our prepetual product.  An advantage though for Creative Cloud over the prepetural product is that you can install on Mac and Windows with the same subscription!

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Explorer ,
May 11, 2012 May 11, 2012

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Multiple subscriptions for a single user? Granted I understand the risk of abuse, but isn't abuse the edge case? I mean EA and Steam have happily figured out how to allow users to have their software follow them to as many computers as they want.. And the app is going to phone home regularly anyways.. It seems trivial to have it check for concurrent usage and if that becomes abusive handle that one by one.. But having a single person pay twice as much because that single person wants to install their license on multiple machines for them to use.. That seems a little behind the times (a lot behind the times if you compare it to Steam which has been allowing licenses to follow accounts for what 3 or 4 years now?).  I understand where 2 installs comes from, thats how Adobe CS products have always worked.. But it doesn't really fulfill the promise of ubiquitous access to your adobe software and your art on any supported platform at any time like the CS Cloud video hypes...   I would gladly be required to be online more often and be required to type (or save) a password on my machines  in exchange for licenses that travel with me instead of licenses that are really just the same old CS licenses that you have to constantly activate/deactivate as you traverse machines and projects.  But asking a single user to pay 2 or 3 times as much so that they can install the product on more machines seems like a non answer.  After all its still one specific human using that licensed software.. Not to mention the headache that would come remembering which cloud account has which art on which computer.. oh the brain fry that would cause :-P.

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New Here ,
May 11, 2012 May 11, 2012

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This doesn't make any sense. Your marketing this product as a cloud which means you are licencing the individual not the device. So which is it? Are you licensing the us or the computer? You can't have it both ways. You will have issues with your marketing statements as well as issues with predatory licensing. Now I am fine having to reauthenticate on each computer, there just better not be a cap on the reauthentications.

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Adobe Employee ,
May 11, 2012 May 11, 2012

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I would recommend reviewing the product license agreement at http://www.adobe.com/products/eulas/#desktop.  The Creative Cloud is still installing the software to your desktop.  It is not a Software as a Service offering, i.e. using your computer as thin client which you can access the software through a web browser.

The only use case where you may need to contact our support team to allow additional activations is if you are actively trying to use the software on 3 different computers in a short amount of time.  In addition this would only occur if you were trying to reactivate all 3 computers.

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Explorer ,
May 11, 2012 May 11, 2012

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Absolutely true, however, I, and probably many others, thought that the CC usage rights would be akin to the Mac AppStore.  (Purchase once, use on all your machines.). This is not a software as service license either, and one that Adobe supports by selling their own products through it.  The confusion comes from the marketing materials.  Ex.  In one of the videos, it touts using CC at home on a Mac and pc at work.  This is technically the two license model.  However, it is not difficult for most viewers to see it as , "Ok, I can install it on my home machines and work.  Because a lot of folks have multiple machines at home and one provided at work.  Why would I waste a personal license to use it at work if I am only allowed two.". Common sense is the problem on this one.

Don't get me wrong, I still like CC, but I just had my user experience significantly hampered.

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Explorer ,
May 11, 2012 May 11, 2012

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Jeff, I know your just the messenger but to be fair last time I checked Team Fortress, Battlefield 3, anything else sold on Steam, MSOffice licenses via Office 365, anything sold via the Apple Appstore (as Ellfire mentioned) so on and so forth are all examples of software installed onto our desktops but who's licensing travels with the user not the machine..   Ellfire has stated it perfectly, I still like CC (I have my subscription, I even pre-ordered it).. but given I do actively personally use 3 machines (4 if my client forces me to use their hardware) and having to personally manage my licenses with activation/deactivations the usability of the service has been impacted in a negative and material manner.   :-(... At minimum, I would highly suggest you take this feedback and send it up the chain.. One of the advantages of being a subscription based service is that you can more quickly iterate improvements on your service based on user feedback.. and um.. This is user feedback 🙂

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New Here ,
May 11, 2012 May 11, 2012

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Hey Jeff,

Thanks for the info.  I just downloaded, and I love the product and the experience!  Quick question regarding licensing.  I too have 3 machines, one of which i do all my video editing on.  Do you know if you are limited to 2 machines per application or for any peice of the suite?  Meaning, can I install Photoshop and Illustrator on two machines and Premiere and After Effects on a third?

Thanks for the help!

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Adobe Employee ,
May 11, 2012 May 11, 2012

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It is just like our suite installations.  Each computer even a single product installed on counts as one of the activations.

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Explorer ,
May 11, 2012 May 11, 2012

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Can we manage activations online? So lets say I am at a client site and they won't allow me to use my own hardware (it happens).. Can I say deactivate my home machine via the website, and then reactivate it when I get home?  If my subscription bounces around a lot am I going to get locked out (is there a limited number of times I can move my activations around, or as long as there are only two at a time, am I in the clear even if I move my activations 200 times a year? )

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Community Beginner ,
Oct 04, 2012 Oct 04, 2012

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I think times have changed - I have a home computer,, office computer, and now I will be travelling with my laptop. Most people I work with have the same setup, if not more (I actually have an additional office computer, but I avoid using that for the Adobe software). I only ever work on one computer at a time, and since it's "cloud" then it can verify that there are not simultaneous connections. For me, three connections would be very helpful.

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Enthusiast ,
May 12, 2012 May 12, 2012

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So this means you can install on work and home mac and work and home PC? That's the way I'm interpreting the EULA.

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Adobe Employee ,
May 12, 2012 May 12, 2012

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No that would be a total of 4 installations.  I would recommend reviewing my previous responses as I have tried to use several analogies to make this more clear.

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Enthusiast ,
May 12, 2012 May 12, 2012

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Not correct Jeff. I have CS5 on my mac and PC here at work and a 2nd CS5 on my MAC at home. HOWEVER, though I only paid one fee for PC and Mac version through the print provider program, I do have separate SN for PC and Mac version. So in essence, I do have one license for mac and 2 installs.

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Adobe Employee ,
May 12, 2012 May 12, 2012

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Yes Mr. Met that is basically the same as a volume license.  Currently the EULA for Creative Cloud is the same as a retail desktop version with the extra advantage of being available on Mac and Windows.

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Community Beginner ,
May 11, 2012 May 11, 2012

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Is there a way to select either Mac or Win-versions of the apps? Or does the app manager on either platform automatically detects correct OS and installs versions for the OS?

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Adobe Employee ,
May 11, 2012 May 11, 2012

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@joshhandel there is not currently a way to manage your activations.  If you exceed your activation count due to reinstalling/reactivating on to many systems in short period of time simply contact our support team.

@RADEBAR the Adobe Application Manager detects your Operating System and installs the application which is appropriate for that computer.

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Community Beginner ,
May 11, 2012 May 11, 2012

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Hey Jeff, can you confirm that you can have both pcs online, but just one accessing the apps at a time. I keep my home PC switched on 24/7 but could make sure apps are closed before I hit the road with my mac book.

Everyone keeps saying "you can install applications on two computers so long as they are not running at the same time" but don't say whether running at same time refers to computers or apps.

Might sound like a dumb question, but someone on another thread said he had to actually turn off one of his computers due to something about adobe updater not liking his other pc being online at the same time.

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Adobe Employee ,
May 11, 2012 May 11, 2012

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You do have a time period with which you can be offline but Creative Cloud does require an Internet connection regularly to check your subscription.

As for computers versus applications the easiest analogy is to think of Creative Cloud as a constantly up to date copy of Master Collection or one of the suites.  All the applications are bundled together thus it is per computer and not application.

I hope that helps?

Also the licensing for Creative Cloud is much more flexible than any of our previous suites or subscriptions.  Additional options are also still being developed to allow even more flexibility in the future.

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