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online help question

Oct 14, 2020

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Hello. When I select Help in an Adobe CC application, I get an error message saying that I'm not connected to the internet.  That's because of the way our network is set up, but if I could just persuade the application to launch the default web browser it would work - the browser knows how to get to the internet even though the Adobe CC application doesn't.

Is there a registry setting or anything that can force CC applications to launch the web browser even though they don't think it will work?

(I know I can install the PDFs and it will launch those instead - that's what we did last year - but they're not as up-to-date as the online help, and now that the Adobe Help Manager is out of the picture online help would be preferable.)

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online help question

Oct 14, 2020

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Hello. When I select Help in an Adobe CC application, I get an error message saying that I'm not connected to the internet.  That's because of the way our network is set up, but if I could just persuade the application to launch the default web browser it would work - the browser knows how to get to the internet even though the Adobe CC application doesn't.

Is there a registry setting or anything that can force CC applications to launch the web browser even though they don't think it will work?

(I know I can install the PDFs and it will launch those instead - that's what we did last year - but they're not as up-to-date as the online help, and now that the Adobe Help Manager is out of the picture online help would be preferable.)

TOPICS
CC FAQ

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15

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Oct 14, 2020 0
kglad LATEST
Adobe Community Professional ,
Oct 15, 2020

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click help in a cc app should open your os'es default browser.  if you change the default browser to the one that can access the internet, that should solve the problem.

 

because you stated that does not solve the problem, what browser is opening when you click help?

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