• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Only photoshop will launch after installation.

New Here ,
Apr 13, 2016 Apr 13, 2016

Copy link to clipboard

Copied

I can't get anything other than photoshop to launch from the Creative Cloud App.

I've paid for the full suite of software, for a year. Checking my account via Adobe confirms this. I have uninstalled, reinstalled, signed out signed in, restarted rebooted and nothing will launch except for Photoshop.

For a while the 'open' buttons were trying to convince me that I needed to run a trial and then buy now, but after a round of logging out and back in again they seemed to forget that.

What is going on? I've paid for these apps, I'm supposed to be able to actually use them!

Views

125

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 13, 2016 Apr 13, 2016

This is an open forum, not Adobe support... below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate
Community Expert ,
Apr 13, 2016 Apr 13, 2016

Copy link to clipboard

Copied

LATEST

This is an open forum, not Adobe support... below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines