Open Letter to Mr Narayen Adobe CEO

[laurents13261191]

Dear Sir

I am a subscriber to Adobe Creative Cloud. I reside in Switzerland and do not speak German but I speak French, English, Spanish and even some Swahili.

In the past I have been a CEO of much smaller companies than Adobe. Regardless how petty and maybe insignificant the issue is, I am sure that as CEO you would like to receive feedback from your customer.

I would like to alert you on the extremely poor service provided by your teams.

Because I reside in Switzerland and despite the fact that I have ticked the French speaking option I keep receiving emails from Adobe about updates and others in German.

Petty issue you would convene.

The biggest issue is that it has now been three months that I have started to try to resolve this issue with your « support team » and to this date nobody cares. Not three days …Three months!

Frankly Mr Narayen this is pathetic.

I am sorry if I have not made your day but I believed you should know

Sincerely Yours

[KanikaS]

Hi Laurent,

We're sorry for the inconvenience.

We shall review the support cases and let you know what best can be done to help you. Also, could you please let us know what did you receive in those emails that were in German.

Thanks

Kanika

[laurents13261191]

Hi Kanika

All adobe correspondance comes in German.

For instance see below pic of the latest email.

Laurent

Le 5 mars 2018 à 18:13, kanikas17063107 <forums_noreply@adobe.com> a écrit :

Open Letter to Mr Narayen Adobe CEO

created by kanikas17063107 <https://forums.adobe.com/people/kanikas17063107> in Adobe Creative Cloud - View the full discussion <https://forums.adobe.com/message/10222004#10222004>

Hi Laurent,

We're sorry for the inconvenience.

We shall review the support cases and let you know what best can be done to help you. Also, could you please let us know what did you receive in those emails that were in German.

Thanks

Kanika

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10222004#10222004 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10222004#10222004

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Adobe Creative Cloud by email <mailto:discussions-community-creative_cloud@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=4670>

For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

This email was sent by Adobe Community because you are a registered user.

You may unsubscribe <https://forums.adobe.com/unsubscribe.jspa?email=laurent%40scharapan.com&token=5d5d6a41151eb9ecd712395e24efeceaa5a1f7b612f24ae9e60e9650f2e2fcf4> instantly from Adobe Community, or adjust email frequency in your email preferences <https://forums.adobe.com/user-preferences!input.jspa>

[KanikaS]

Thank you for sharing the feedback Laurent.

Our support team is already working on this, kindly allow us some time to get this resolved.

Regards

Kanika

[laurents13261191]

Dear Mr Narayen

Please check another thread "Re: language email contact". This issue is not resolved and date back to 2013....Shame on Adobe!

[KanikaS]

Hi Laurent,

Could you please share the link to the thread you are referring to?

Regards

Kanika

[laurents13261191]

Re: language e-mail contact

[laurents13261191]

Just received another email in German....

[laurents13261191 · Accepted solution]

I have just received two emails in French!

I knew Adobe could do it ... Kanika just did it

thumbs up!

[KanikaS]

Hi Laurent,

We're glad the issue is resolved.

Feel free to update the thread for any other issues.

Thanks

Kanika

[Nitin5FAA]

I want to purchase Adobe photoshop CC monthly plan but when I am trying to buy the plan amount shown is in Australian dollars and not in Indian Rupees. Basic reason for this is that I had registered Adobe account while I was in Australia and after a decade I moved back to India and hence country sown is the Adobe system is Australia but there is no option to change your country. I contacted several online agents but none of them were able to resolve my issue. Hence I decided to deactivate my account so that i can create a fresh account and change my residence country but that too  isn't easy. deactivation takes 7-14 days and as per online agent 30 days. Which part of th earth are we living in. In this 21 st century when everything is computerised deactivation should be done instantly with the click of a mouse. It's better not to buy Adobe product. I also gave my India contact number in the mail but so far no one contacted me from Adobe end. I am still struggling to buy new plan in IndianRupees.