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Order form places me in wrong country and says my postcode is wrong.

New Here ,
Aug 15, 2020

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This is absurd.

 

I am attempting to purchase an update to Photoshop Elements. When I complete the payment form, which appears in Spanish, my country is shown automatically, greyed out, as Reino Unido (=United Kingdom); I am unable to change this to España (=Spain), which would be correct. I have not lived in the UK for 19 years; I purchased Elements for the first and last time when I was resident in Poland.  

 

When I complete the purchase form with my card number and so on and hit Continue I'm informed that my postcode is wrong, presumably because it is, correctly, in Spanish rather than UK format, and I am unable to complete the transaction.

 

The help system, while pretending to offer the possibility of a Chat cycles round and round through a series of inappropriate options.

 

Does anybody know how to communicate, by email, phone, chat or by cleft stick, with the numpties at Adobe so that I can pay for one of their products?

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Order form places me in wrong country and says my postcode is wrong.

New Here ,
Aug 15, 2020

Copy link to clipboard

Copied

This is absurd.

 

I am attempting to purchase an update to Photoshop Elements. When I complete the payment form, which appears in Spanish, my country is shown automatically, greyed out, as Reino Unido (=United Kingdom); I am unable to change this to España (=Spain), which would be correct. I have not lived in the UK for 19 years; I purchased Elements for the first and last time when I was resident in Poland.  

 

When I complete the purchase form with my card number and so on and hit Continue I'm informed that my postcode is wrong, presumably because it is, correctly, in Spanish rather than UK format, and I am unable to complete the transaction.

 

The help system, while pretending to offer the possibility of a Chat cycles round and round through a series of inappropriate options.

 

Does anybody know how to communicate, by email, phone, chat or by cleft stick, with the numpties at Adobe so that I can pay for one of their products?

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New user

Views

31

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Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 16, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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