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Pagamento Adobe

New Here ,
Apr 21, 2020

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Perdi meu cartão que uso para pagar o pacote Adobe, e consequentemente, após cancelar o cartão, a Adobe não conseguiu coletar o pagamento. Porém não sei se devo atualizar o pagamento já que estamos em uma pandemia e infelizmente não tive demanda de sequer um Job. Estou no plano anual, alguém sabe me dizer o que acontece se eu simplesmente não atualizar os dados de pagamento? Se existe algum juros ou tarifa extra pra cancelamento do plano?

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Pagamento Adobe

New Here ,
Apr 21, 2020

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Perdi meu cartão que uso para pagar o pacote Adobe, e consequentemente, após cancelar o cartão, a Adobe não conseguiu coletar o pagamento. Porém não sei se devo atualizar o pagamento já que estamos em uma pandemia e infelizmente não tive demanda de sequer um Job. Estou no plano anual, alguém sabe me dizer o que acontece se eu simplesmente não atualizar os dados de pagamento? Se existe algum juros ou tarifa extra pra cancelamento do plano?

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LinSims LATEST
Adobe Community Professional ,
Apr 21, 2020

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Let me move this to the Get Started forum for you, which is the more appropriate forum for your question.

The Community Help forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

 

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

If you are an individual subscriber and you are having financial issues because of the pandemic, Adobe may waive subscription fees for a couple of months. This is not an official policy and seems to be handled on an individual basis. There is no guarantee that your fees will be waived. You will have to talk to customer care directly and work something out with them. You must already be a subscriber; Adobe is not going to give free or reduced-cost access to all its programs to people who are not customers.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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