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Community Beginner ,
Jun 03, 2020

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Tried to open premiere, photoshop, after effects - doesn't work. I have tight deadlines, I really need this issue to be fixed.

 

Please help!

 

Thanks

 

 

Screen Shot 2020-06-03 at 10.30.04 AM.png

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional
do a clean cc install: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html restart your computer (don't skip this) reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) use the desktop app to install your cc programs/trials
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Page failed to load

Community Beginner ,
Jun 03, 2020

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Copied

 

 

Page failed to load.

 

Tried to open premiere, photoshop, after effects - doesn't work. I have tight deadlines, I really need this issue to be fixed.

 

Please help!

 

Thanks

 

 

Screen Shot 2020-06-03 at 10.30.04 AM.png

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional
do a clean cc install: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html restart your computer (don't skip this) reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) use the desktop app to install your cc programs/trials
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Jun 03, 2020 0
Adobe Community Professional ,
Jun 03, 2020

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Jun 03, 2020 1
Community Beginner ,
Jun 03, 2020

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It didn't work unfortunately 

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Jun 03, 2020 0
Adobe Community Professional ,
Jun 04, 2020

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do a clean cc install: uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html restart your computer (don't skip this) reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) use the desktop app to install your cc programs/trials

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Jun 04, 2020 1
Community Beginner ,
Jun 05, 2020

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It worked! Thank you so much! 🙂

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Jun 05, 2020 0
Adobe Community Professional ,
Jun 07, 2020

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you're welcome.

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Jun 07, 2020 0
New Here ,
Jun 11, 2020

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Tried it and it didn't work. What else can I do?

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Jun 11, 2020 0
kglad LATEST
Adobe Community Professional ,
Jun 12, 2020

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Jun 12, 2020 1