Paid for subscription but wants me to upgrade

New Here ,
Nov 09, 2020

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I paid for the Creative Cloud subscription, with Photoshop yesterday and downloded the Creative Cloud Desktop App and Photoshop. I am not able to use them as I have a message asking me to upgrade or start a free trial. Checked the bank, money has deffo gone out. I spoke to someone on the adobe chat who said my email address was wrong (even though i received all their emails ok) on the subscription and changed it to my email address but with the word "old". Nothing has changed. I was asked to change my password, which I have done - but the old password still works (not the new one). I think they have created me with a new account, which I can't get logged onto as the apps I have downloaded seem to be locked to the old account? I have not had any license details to activate my software. I have been on hold for hours on the chat for a specialist but havent got to chat with anyone and I cannot contact Adobe by phone as that is for paid customers! (even though i have paid). Can anyone help at all?

 

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kglad LATEST
Adobe Community Professional ,
Nov 09, 2020

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check your account to verify your subscription is what you expect and to verify your adobe id (=email), https://accounts.adobe.com

 

if that looks correct, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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