Password Forgot AND Modile Stolen / Mot de passe Oublié ET Mobile Volé

New Here ,
Jun 29, 2021 Jun 29, 2021

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J'ai oublier mon mot de passe et on m'a volé mon mobile qui servait de 2eme facteur d'authantification.

J'ai donc dû changer de numéro de mobile.


Je suis parvenu à m'authentifier à Adobe en fusionnant mon Adobe-ID avec mon identifiant Google.

Mais du coup, j'ai une faille de sécurité sur mon compte Adobe.

 

Quand je tente de changer mon mot de passe Adobe OU de changer le numero du mobile OU de supprimer le 2eme facteur d'authentification, le processus Adobe fini toujour par me demander le code SMS sur mon mobile . . . que je n'ai plus.

Qui peux me dire comment changer mon mot de passe ET le numéro de mobile ?

Merci d'avance.

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Activation, Installation

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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I think you need to ask Adobe support

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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