Password won’t work

New Here ,
Mar 10, 2021 Mar 10, 2021

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Can't install Lightroom / photoshop - Adobe created password for me. When I copied and pasted in to box to install it won't work. I thought it would just autofill but do isn't. I copied and pasted. Now what? 

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Activation, Creative Cloud, Installation, New user

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correct answers 1 Correct Answer

Adobe Employee , Mar 10, 2021 Mar 10, 2021
Nancy, which operating system are you attempting to install Photoshop and Lightroom on?  If you are using macOS, please review and bookmark https://support.apple.com/guide/mac-help/asked-administrator-password-mhosxlogo1438/mac which discusses how to enter the administrator password to allow for applications to be installed.

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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Nancy, which operating system are you attempting to install Photoshop and Lightroom on?  If you are using macOS, please review and bookmark https://support.apple.com/guide/mac-help/asked-administrator-password-mhosxlogo1438/mac which discusses how to enter the administrator password to allow for applications to be installed.

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New Here ,
Mar 10, 2021 Mar 10, 2021

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Thank you! I thought it was asking for my Adobe password (you’d think!) . Worked.

Sent from my iPhone

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Adobe Employee ,
Mar 10, 2021 Mar 10, 2021

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No, the Adobe password is only used to access our services. It is not related to providing proper access to allow applications to be installed on the operating system.

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Most Valuable Participant ,
Mar 10, 2021 Mar 10, 2021

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This is the standard prompt, you will see it when installing ALL apps. You need to recognise it, so you aren't tricked into installing malware.

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