password

[ErinVC@outlook.com]

Hi, 

i just downloaded the Adobe full package and when I try to downlaod it, i put it in the password and nothing works, ive tried changing my password multiple times and nothing works. ive tried doing it through my facebook or through my google account and neither work?? i don't understand why i cannot download it and why its not letting me put the passwords in. 

thanks in Advance

[John Waller]

Is your issue regarding downloading the software or installing the software?

Are you downloading using the Adobe Cloud Desktop application?

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

Which operating system?

[ErinVC@outlook.com]

Hi John Walker, i have bought the app I have an account I can't download or install it? 

[John Waller]

Are you downloading using the Adobe Cloud Desktop application?

https://helpx.adobe.com/au/download-install/kb/creative-cloud-desktop-app-download.html

Which operating system?

[ErinVC@outlook.com]

umm im assuming the Mac as it says when i tap to download that it is suitable for this computer. 

the screenshot is what is not letting me go further. i click on the install picture ( for any of the apps on adobe) and it takes me to put in a password and when i try they don't work.

[John T Smith · Accepted solution]

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

[ErinVC@outlook.com]

OMG it worked!!! Thank you so so much haha I feel so stupid now. 

[defaultpei09wu4gdr8]

For those not on a Mac:I'm on a Windows computer. I had the same problem, but the computer password would not fix the problem. Solution that worked for me. I printed the document to Microsoft Print to PDF and it worked. I'm now able to edit.

[krishan24426798eg1x]

My account password

[John T Smith]

Do you have a question?

This is a public forum, not Adobe support... nobody here can help with an account problem

DO NOT POST PRIVATE INFORMATION HERE !!!