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PAST DUE NOTICE - Stop the Bullying

New Here ,
Apr 04, 2020

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Hey Adobe:  Suggesting a bit more social IQ these days given the number of jobs and income lost.  I am readjusting my budget due to a total loss of income.  I had not decided yet to renew my monthly fee of $15 to you along with other nice to have's but should I reduce at this time.  I'm in the middle of pivoting while respecting the quarantine guidelines.  You send an envelope to me in the mail with bold letters on the outside:  PAST DUE NOTICE.  I think the days of these type of bullying clients or customers should end.  It has been 2 weeks and you mail this for $15?  I think all of us are facing much bigger issues and I think you, Adobe, are going to be okay.  I would revisit this process with your team as I'm less likely to renew.

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PAST DUE NOTICE - Stop the Bullying

New Here ,
Apr 04, 2020

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Hey Adobe:  Suggesting a bit more social IQ these days given the number of jobs and income lost.  I am readjusting my budget due to a total loss of income.  I had not decided yet to renew my monthly fee of $15 to you along with other nice to have's but should I reduce at this time.  I'm in the middle of pivoting while respecting the quarantine guidelines.  You send an envelope to me in the mail with bold letters on the outside:  PAST DUE NOTICE.  I think the days of these type of bullying clients or customers should end.  It has been 2 weeks and you mail this for $15?  I think all of us are facing much bigger issues and I think you, Adobe, are going to be okay.  I would revisit this process with your team as I'm less likely to renew.

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Most Valuable Participant ,
Apr 04, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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New Here ,
Apr 04, 2020

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I’m not asking for help with my account. I’m giving my community feedback that this approach of this letter was inappropriate.
[deleted by moderator]

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Adobe Community Professional ,
Apr 04, 2020

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Community Feedback is for feedback for forum issues, not for account issues.

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Adobe Community Professional ,
Apr 05, 2020

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This isn't a direct pipeline to Adobe. It's mainly a user-to-user forum.

 

I think you're being over sensitive. This has nothing to do with bullying as I understand the concept.  Courtesy reminders are essential in business and usually go out automatically.  I don't know about you but most professionals  can't afford to be without their tools.  So if there's a payment problem, I definitely want to be notified.

 

On more than one occasion payments have gone missing in the mail -- as recently happened with my dental insurance premiums.   Without those courtesy reminders, I never would have known there was a payment problem.

 

If you can't afford to make your Creative Cloud plan payments right now, contact support and ask if they can defer a few months for you.   Nothing ventured, nothing gained.

 

Incidentally, I'm moving this discussion to Get Started where it belongs.

 

 

 

 

Nancy O'Shea, ACP
Alt-Web.com

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