Paying for Creative cloud student plan but says im on trial

New Here ,
Nov 29, 2020 Nov 29, 2020

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Hi, I've been on the stundent plan since March this year and only came across this problem this month. I've been paying $21.99 monthly and still am however, it now says im on a trial but I'm still paying. Im very confused and concerned because I am losing money and I can't even access the programs freely. 

 

Any help is appreciated and would like some help from Adobe themselves to resolve this issue. 

Thanks

 

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Most Valuable Participant ,
Nov 29, 2020 Nov 29, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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