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Paying unsubscribe adobe package

New Here ,
Jul 20, 2020

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I only tried a trial for 1 month....and for the last 2 months adobe has been taking money from my account without saying anything....I want my money back.... You are taking my money without notifying me.

Correct answer by Dj_Creative_Enthusiast | Adobe Community Professional

Hi,

 

Thank you for posting your query here.

 

I would like to inform you that Adobe offers Free Trial for 7 days and I am not sure how did you obtain 1 month trial license. 

If you have purchased a Subscription and submitted the payment details, that is only how your card can be charged by Adobe. 

If you think you are eligible for a refund then contact support. Click on the following link
https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below.

 

Thank you.

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Paying unsubscribe adobe package

New Here ,
Jul 20, 2020

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Copied

I only tried a trial for 1 month....and for the last 2 months adobe has been taking money from my account without saying anything....I want my money back.... You are taking my money without notifying me.

Correct answer by Dj_Creative_Enthusiast | Adobe Community Professional

Hi,

 

Thank you for posting your query here.

 

I would like to inform you that Adobe offers Free Trial for 7 days and I am not sure how did you obtain 1 month trial license. 

If you have purchased a Subscription and submitted the payment details, that is only how your card can be charged by Adobe. 

If you think you are eligible for a refund then contact support. Click on the following link
https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below.

 

Thank you.

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CC FAQ

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37

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 20, 2020

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For refund rules, refer the following link
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If you think you are eligible for a refund then contact support. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jul 21, 2020

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Hi,

 

Thank you for posting your query here.

 

I would like to inform you that Adobe offers Free Trial for 7 days and I am not sure how did you obtain 1 month trial license. 

If you have purchased a Subscription and submitted the payment details, that is only how your card can be charged by Adobe. 

If you think you are eligible for a refund then contact support. Click on the following link
https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below.

 

Thank you.

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