Payment cannot be updated.

New Here ,
Mar 16, 2021 Mar 16, 2021

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I have been using the Adobe Creative Cloud applications for almost 3 months now. Adobe properly charged my account in August and September. By chance I saw today that there was suddenly a problem with the third debit: 

 

"There is a problem with your payment details. Please update your payment information."

 

That surprised me a lot, because nothing has changed until today, no change of account, change of address or name, and my debit card (payment method by direct debit is selected) has not expired and works properly. This has also not been reissued to me in the meantime. Still, I have this problem. 

 

Well, because I click on the suggested button "Update payment" and a window opens with the message:

 

" Billing problem

There is a problem with your payment. Update your billing information so there is no disruption to your service. "

 

No matter what I change to my information, re-enter the account number or re-enter everything ... nothing helps. The message disappears after entering the information, as if everything was fine now. However, if you refresh the page, it becomes clear that the problem is still there. 

I am really at the end of my Latin. It really seems to me as if they don't want my money. I would like to pay for the subscription and of course this too. But I should also be given the opportunity to do so.

Regards

xxx

 

[Moderator]

[personal information removed per policy - 

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-informati...

[This is a public forum, not Adobe support, please do not post personal information]

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

 

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