Payment error

New Here ,
Oct 24, 2020 Oct 24, 2020

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Payment error cancellation request

It was reported that the adobe program could not be downloaded with the request for re-entry of card information due to UnionPay's inability to use, but money has already been paid twice from the UnionPay card.

So I request the cancellation of the payment already made.

 

(Edited By Moderator to remove Personal Info)

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Creative Cloud, New user

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Adobe Community Professional ,
Oct 24, 2020 Oct 24, 2020

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Hello,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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