Payment for nothing out of day

[Michaela97]

Hello today i write with support and they cancelled doubled subscritionfor one day. But in my bank account is pay for adobe 59,99 from day 4.5.2020

Me and my boyfriend on same credit card dont have this day like pay day, and we dont have facture ( paper about pay) from this day.

I have only 2 emails with this credit card and billing information 

My friend si paying 35,99  10 th day  in month

Me 59,99  23th day in month

But from 4.5.2020 i have payment from ADOBE CREATIVE CLOUDS for 59,99 

[Manan Joshi]

Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link

https://helpx.adobe.com/contact.html
Make sure you are logged into you AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right

-Manan