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Payment went though but no subscription

New Here ,
Jun 18, 2020

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I bought the yearly subscription of all apps (with student discount) and the payment went through and I do not have access to any applications. The subscription doesn't appear on my adobe account so I can't even cancel to get my money back. Apparently it takes about an hour for it to register, but it's been 3 hours so I'm beginning to think it didn't work.

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Payment went though but no subscription

New Here ,
Jun 18, 2020

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I bought the yearly subscription of all apps (with student discount) and the payment went through and I do not have access to any applications. The subscription doesn't appear on my adobe account so I can't even cancel to get my money back. Apparently it takes about an hour for it to register, but it's been 3 hours so I'm beginning to think it didn't work.

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Jun 18, 2020 0
Adobe Community Professional ,
Jun 18, 2020

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Try the steps mentioned in the following link

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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