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Payments

New Here ,
May 12, 2020

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I tried to install the ADOBE software for a trial period, at the time of installation I was asked to enter payment chapters, which if I stay pay through it. So I was unable to install the software because I had some problem and installed it now (a few months later) Now I see that I have been charged for all of the last few months. Does anyone know if you can get a refund thanks very much

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Payments

New Here ,
May 12, 2020

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I tried to install the ADOBE software for a trial period, at the time of installation I was asked to enter payment chapters, which if I stay pay through it. So I was unable to install the software because I had some problem and installed it now (a few months later) Now I see that I have been charged for all of the last few months. Does anyone know if you can get a refund thanks very much

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May 12, 2020 0
Most Valuable Participant ,
May 12, 2020

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How do you not notice making a monthly payment?

 

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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May 12, 2020 1
Adobe Community Professional ,
May 12, 2020

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Probably not.  Did you read the subscription terms you agreed to?

https://www.adobe.com/legal/subscription-terms.html

 

The free trial is 7 days after which it reverts to a paid, Annual Plan.  If you cancel within the first 14 days of your order, you receive a full refund. If you cancel after 14 days, your service will continue until the end of that month's billing period, and you will be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you have to pay 50% of the $100 remaining balance = $50 early termination fee.

 

Nancy O'Shea, ACP
Alt-Web.com

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May 12, 2020 1