PDF's does not appear / show in Outlook?

[Mikcila]

Good day

I have a Gmail account, but I view my emails through Outlook.

When I attempt to attach a PDF and send it to my email, it does not appear in Outlook at all (ZERO attachments are available), but if i log in to Gmail, the PDF is there as clear as day...

Should I just stop using Outlook?

This happens no matter where I send the email with the attachment from - apps/Gmail itself/Whatsapp...it happens with everything...

This has only been a problem the last two to three weeks or so...

[Guest]

Maybe try directing your query to Micrososft support

[Mikcila]

Thank you...thought as much...

[Mikcila]

Good day...

Just an update

Contacted Microsoft, but they couldn't help...they did send me a link from a non-microsoft site on how to uninstall and reinstall outlook...but this is the only advice they had...

Hope no one else has this problem because I'm still struggling and this is not fun at all!

[Nancy OShea]

"Should I just stop using Outlook?"

Yes. If you've got Gmail, there's no reason to keep suffering with Outlook. I stopped using it years ago & never looked back.  

[jane-e]

Hi Mikcila,

Try the fixes on this page and let us know if they help:

https://www.uslsoftware.com/pdf-attachments-in-outlook/

Ged is correct that this is a Microsoft issue. First, you can see the PDFs when you log in to Gmail; it's only an issue in Microsoft Outlook.

Second, while Adobe created PDFs, they gave it away years ago. Unless you used Adobe Acrobat to create the PDFs, you may (for example) have Microsoft PDFs where Adobe was never involved. You can see this in File > Properties > Description.

You might try the Microsoft forums for Outlook. Here is the link:

https://www.msofficeforums.com/outlook/

~ Jane

[Mikcila]

Thank you so much Jane!

I'll give it a try!