Photoshop and After Effects CC won't launch

New Here ,
Jul 06, 2021 Jul 06, 2021

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I recently reinstalled windows on my laptop and installed the Adobe CC "launcher" to install adoobe after effects. When I try launching an installed product such as Photoshop or After Effects, nothing happens. No errors, no screens, no loading. I tried creating a new user account and running the "cleaner tool." None of these worked and I still can't open any apps. Does anyone here happen to know why?

 

Thanks

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Error or problem, How to

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Adobe Employee ,
Jul 06, 2021 Jul 06, 2021

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Moving this thread to the Download & Install Community.

 

Thanks,
Nishu

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Which versions of PS & AE?

Which version & build # of Windows?

Go to Win Start menu and right-click on icon > More > select Run As Administrator.

 

If this is a Creative Cloud subscription, Please ensure your computer meets or exceeds the minimum system requirements to run the latest Creative Cloud + OS + all other apps. Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html
- https://helpx.adobe.com/after-effects/system-requirements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 07, 2021 Jul 07, 2021

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It is window 10 and 64bit version.

Attaching version details of after effects in the file got from exe.

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