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Photoshop and InDesign disappeared

New Here ,
May 04, 2020

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I had the small numeral by the Creative Cloud logo so I clicked on it, and the screen saying I had two updates, Photoshop and In Design. I clicked one and it finished updating, then I clicked the other, and it finished updating. I was a little concerned when the boxes for each of them had a notice, "Start Trial". So I tried to open Photoshop, and it gave the option of 7 day free trial or buy it now. I have had and been paying for these and several others in the Creative Cloud Suite for maybe a year now. Nothing was changed to cancel that payment. I believe the updating lost the info that I was a subscriber. In fact I also have Bridge, which wasn't updated, and it still works fine. Any ideas on what happened? Thanks.

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Photoshop and InDesign disappeared

New Here ,
May 04, 2020

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I had the small numeral by the Creative Cloud logo so I clicked on it, and the screen saying I had two updates, Photoshop and In Design. I clicked one and it finished updating, then I clicked the other, and it finished updating. I was a little concerned when the boxes for each of them had a notice, "Start Trial". So I tried to open Photoshop, and it gave the option of 7 day free trial or buy it now. I have had and been paying for these and several others in the Creative Cloud Suite for maybe a year now. Nothing was changed to cancel that payment. I believe the updating lost the info that I was a subscriber. In fact I also have Bridge, which wasn't updated, and it still works fine. Any ideas on what happened? Thanks.

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Creative Cloud

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26

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Most Valuable Participant ,
May 05, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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