Photoshop CC 2019 error: api-ms-win-core-synch-ansi-l1-1-0.dll is missing

Community Beginner ,
Dec 15, 2020

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Hi,

 

Supporting info first.

Running Windows 8.1 Enterprise.

Creative Cloud 5.2.1.441

Photoshop vesion installed is CC 2018

 

Everything worked up until today. Trying to open the application throws the error in the subject. 

Error: api-ms-win-core-synch-ansi-l1-1-0.dll is missing.

I've uninstalled / reinstalled with no luck.

I've checked a work mates laptop - they dont have that dll file and photoshop works fine.

All other apps load ie Dreamweaver, InDesign, Illustrator.

 

I can't update to latest version asthis device isn't windows 10.

 

Any ideas as to why the error has just started to appear and how it can be resolves?

 

Many thanks

 

Tim

 

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Photoshop CC 2019 error: api-ms-win-core-synch-ansi-l1-1-0.dll is missing

Community Beginner ,
Dec 15, 2020

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Hi,

 

Supporting info first.

Running Windows 8.1 Enterprise.

Creative Cloud 5.2.1.441

Photoshop vesion installed is CC 2018

 

Everything worked up until today. Trying to open the application throws the error in the subject. 

Error: api-ms-win-core-synch-ansi-l1-1-0.dll is missing.

I've uninstalled / reinstalled with no luck.

I've checked a work mates laptop - they dont have that dll file and photoshop works fine.

All other apps load ie Dreamweaver, InDesign, Illustrator.

 

I can't update to latest version asthis device isn't windows 10.

 

Any ideas as to why the error has just started to appear and how it can be resolves?

 

Many thanks

 

Tim

 

TOPICS
Installation

Views

371

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Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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The missing dll api-ms-win-crt-runtime-l1-1-0.dllcomes with a Windows update. To resolve this issue goto to the Microsoft site download and install the Update for Universal C Runtime in Windows 

 

More infos here: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing (adobe.com)

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Dec 15, 2020 0
Community Beginner ,
Dec 15, 2020

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Thanks for the info.

That is a different file you referenced but I'm willing to try anything. 

Will update once I've run the update. 

 

Thanks

 

 

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Dec 15, 2020 0
New Here ,
Dec 15, 2020

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Did that fix the issue?  I am having the same issue on my Win8 device.  

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Dec 15, 2020 0
New Here ,
Dec 15, 2020

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Ok, I tried to add the DLL, then there was a new LIBRARY dll that errored it out.  I ended up uninstalling Photoshop then being unable to reinstall because I have Win8.1 (incompatible).  The Adobe support team was pretty helpful and did a remote install of an older PS for me.  I used the Creative Cloud app to reach out to support via the chat window.

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Dec 15, 2020 0
Community Beginner ,
Dec 16, 2020

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Morning, It didn't fix the issue for me, no. Well, the update mentioned was already on this device.

I'm now re-installing the CC desktop as adobe help mentioned that may fix things. Also on a live chat with support... we shall see what happens.

 

 

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Dec 16, 2020 0
Community Beginner ,
Dec 16, 2020

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**UPDATE**

 

So no idea why this worked but the support chap installed / reinstalled Camera Raw and that fixed the issue.

Photoshop now works as normal. 

 

Thanks

 

Tim

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Dec 16, 2020 2
New Here ,
Jan 18, 2021

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I have the same issue. But mine is extended. After the .dll error, Photoshop throwns a volume error. I can't even start it up, not even after a fresh reinstall. CTRL + ALT is not working.

Anyone any idea?

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Jan 18, 2021 0
New Here ,
Jan 19, 2021

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SOLUTION: Adobe Camera Raw got an update yesterday. Photoshop magically started working again..

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Jan 19, 2021 0