Photoshop CC update failed. Download error 49

New Here ,
Jun 03, 2014

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The initial install of Photoshop completed successfully. But then I get a message in the Creative Cloud app that an update is available. Every time I try to update, it fails an gives the message "Update Failed. Download error. Press retry to try again or contact customer support.(49)".

I am running 64-bit Windows 7 Home Premium with Service Pack 1.

Any help would be greatly appreciated.

For anyone else that runs into this issue, this problem has been fixed with the help of Vijay B from Adobe Chat Customer Support. The solution was to temporarily disable McAffee Real Time Scan and Firewall. After I did that, the Photoshop CC update run successfully.

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Photoshop CC update failed. Download error 49

New Here ,
Jun 03, 2014

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The initial install of Photoshop completed successfully. But then I get a message in the Creative Cloud app that an update is available. Every time I try to update, it fails an gives the message "Update Failed. Download error. Press retry to try again or contact customer support.(49)".

I am running 64-bit Windows 7 Home Premium with Service Pack 1.

Any help would be greatly appreciated.

For anyone else that runs into this issue, this problem has been fixed with the help of Vijay B from Adobe Chat Customer Support. The solution was to temporarily disable McAffee Real Time Scan and Firewall. After I did that, the Photoshop CC update run successfully.

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Jun 03, 2014 2
Adobe Employee ,
Jun 03, 2014

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cdraus, are you on a managed network or is this a home network?  If it is a home network please try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

You can find more details on how to resolve these difficulties at Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html.

It is likely that the updates are not available for direct download.

For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6

Regards,

Rajshree

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Jun 03, 2014 1
New Here ,
Jun 06, 2014

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For anyone else that runs into this issue, this problem has been fixed with the help of Vijay B from Adobe Chat Customer Support. The solution was to temporarily disable McAffee Real Time Scan and Firewall. After I did that, the Photoshop CC update run successfully.

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Jun 06, 2014 1
New Here ,
Dec 23, 2014

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What if you don't have McAfee on your computer. I have the same error (49) but am running it on windows 8 64 bit

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Dec 23, 2014 3
Community Beginner ,
Aug 19, 2015

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I have that problem as well and did all that, but after dısactıvating Firewall and McAfee I got the same error

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Aug 19, 2015 1
New Here ,
Aug 22, 2014

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I am having the exact problem but I disabled my real-time scan and fire-wall and it is still not working. Has anyone else had this problem?

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Aug 22, 2014 3
Community Beginner ,
Sep 25, 2014

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Yes --  Win 7 64  --  Error 49 - disabled McAfee - still does not work.

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Sep 25, 2014 1
New Here ,
Dec 20, 2014

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I had the same error 49 issues.  I disabled MacAfee, shut down Creative Cloud app and then launched the Creative Cloud app again.  It allowed me to run the updates this time.  I noticed MacAfee was preventing a dialogue box from coming up asking for permissions to make changes.  With MacAfee disabled, the box came up and it went through the normal update process.  I'm using Win7 Pro, x64. 

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Dec 20, 2014 1
New Here ,
Jun 26, 2015

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Error 49, Win 7 x6x, corporate network firewall bypassed with USB wireless WIFI Dongle.

Disabled Symantec Protection, quit CC desktop app, went into task manager and killed all Adobe tasks.

Restarted CC Desktop, Update all. Worked.

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Jun 26, 2015 0
Community Beginner ,
Jan 15, 2016

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I'm having the same problem here. I already turned off my real-time scanning and my firewall. But still I wont update. Please help us?

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Jan 15, 2016 1
New Here ,
Oct 09, 2014

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I've just updated the recent update of Creative Cloud and I cannot download any updates on my programmes as it gives me an error (update failed contact customer care (49).

I work on a Mac. I have tried to reinstall Creative Cloud, still doesn't work. I refuse to reinstall all my programmes if thats the case. HELP

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Oct 09, 2014 3
New Here ,
Oct 23, 2014

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I´ve got the same problem. I´m working on a mac and reinstalled adobe creative cloud desctop application and some other adobe applications (photoshop, illustrator, etc.) ... but after that i got the same error (49).
I inactivated the firewall, still doesn´t work.

does anyone know how to fix this problem?

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Oct 23, 2014 3
Adobe Employee ,
Oct 23, 2014

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Please refer to Error downloading Creative Cloud applications

Are you on a managed network?  If not then please check your Firewall software and try an alternate form of Internet.  If you are on a wireless connection try a wired connection.  If you are on a wired connection try a different cable or Internet provider.

Regards

Rajshree

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Oct 23, 2014 0
Community Beginner ,
Oct 08, 2015

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To Rajshree

You is realy stupid ?

Can You !@£$%^&*() company make normal update proces for PS and LR in Creative Cloud ?

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Oct 08, 2015 0
Adobe Employee ,
Oct 08, 2015

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For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6

You can also refer :

Latest Upgrade to Lightroom Crashes on MacBook Pro with MacOS 10.11

Photoshop Family Customer Community

Regards

Rajshree

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Oct 08, 2015 0
Community Beginner ,
Oct 08, 2015

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O JESUS !!!

LR 2015.2 CRASHING REGULARY ON EL CAPITAN ?!!!!??

ADOBE SUCK!!! WHY I PAY MONYE ???

CAN I INSTALL STABLE RELEASE, WHERE ?

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Oct 08, 2015 0
Explorer ,
Jan 17, 2016

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Hi, tried different networks, and I don't have Mcaffee malware installed, still not working on two different computers with 2 different accounts work / home.

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Jan 17, 2016 0
New Here ,
Jan 21, 2016

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Have you tried: Start->program. Highlighting Adobe CC.  Right clicking-> Run as Administrator.This solution worked for me when I was receiving the error 49 message.

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Jan 21, 2016 0
Explorer ,
Jan 22, 2016

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Hi, Steve, thanks for the response, but it sounds like this is a solution for Windows?  ...I'm on a Mac.  I can confirm I am still having problems on my work computer.  I thought it might be a firewall issue, but I tried it on my home network too (Brought the Macbook Pro home from work) and still had an issue updating apps and installing.    My home computer on a different Adobe account is updating ok.

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Jan 22, 2016 0
New Here ,
Jan 22, 2016

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As it happens the issue reoccurred with a different error within a couple hours of posting that comment .. in the end I allowed the Adobe support techs remote access and they had it sorted within 15 minutes.  Best of luck with it Kevin.

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Jan 22, 2016 0
Explorer ,
Jan 23, 2016

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Hmmm, ok, maybe I should try to get one on the phone, thanks.

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Jan 23, 2016 0
Community Beginner ,
Jan 28, 2016

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After weeks of this I finally found a solution. This guide is hidden deep in the customer support, actually got to it via another guide for the same error that didn't help at all but I'm persistent!

https://helpx.adobe.com/creative-cloud/kb/Download_Error_49.html

Repeated here:

Solutions

  1. Rename the 1.0 folder in the AAMUpdater folder:
    • Windows
      1. C:\Users\[user name]\AppData\Local\Adobe\AAMUpdater\1.0
    • Mac OS X
      1. /Users/[user name]/Library/Application Support/Adobe/AAMUpdater/1.0/
  2. Temporarily disable any antivirus programs installed on the computer. (Check with the security software manufacturer for specific directions.)
  3. Temporarily turn off the Windows Firewall and retry installation. Turn on the firewall after the installation is either finished or failed.
  4. Erase the contents of the Temp Folder and retry the installation
    1. Windows: C:\Users\[user name]\AppData\Local\Temp
    2. Mac OS:
      1. Go to the Finder.
      2. Choose Go > Go to Folder.
      3. Type /tmp and click Go.

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Jan 28, 2016 0
New Here ,
Jan 29, 2016

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I am still getting error 49 after doing these steps when trying to Update Bridge.

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Jan 29, 2016 0
New Here ,
Jan 29, 2016

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Thank-you for contacting Steve McMarson Photography.

A staff member will attend to your message shortly.

You can keep up to date with the studio's activities by liking our Facebook page:

http://www.facebook.com/stevemcmarson.photography

or by visiting the News section of our website:

http://www.stevemcmarson.com.au

Steve McMarson Photography

Multi Award Winning Portrait & Wedding Photographer.

Atmospheric. Elegant. Enduring.

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Jan 29, 2016 0
Adobe Employee ,
Mar 30, 2016

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Hi hdpg50569017,

Please let me know, are you still facing this issue on your Mac?

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Mar 30, 2016 0
Explorer ,
Nov 18, 2020

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"try a different internet provider"  

 

Are you saying we have to go to Starbux to download updates from now on? Really?

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Nov 18, 2020 0
Community Beginner ,
Dec 13, 2014

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I am having the 49 problem, too.

I am using Mac Yosemite for both my iMac and my PowerBookPro. The problem is ONLY on my PowerBook.

Apple just pushed a Safari update, 8.0.2.

I've noticed in the iMac Activity Monitor that there is a red entry for Safari Notification Agent. Would that kind of problem block the Adobe Updater?

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Dec 13, 2014 1
Community Beginner ,
Dec 13, 2014

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Sorry, ONLY on my iMac

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Dec 13, 2014 0
Adobe Employee ,
Dec 18, 2014

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Are you on a managed network or is this a home network?  If it is a home network please try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

You can find more details on how to resolve these difficulties at Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html.

It is likely that the updates are not available for direct download.

For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6

Regards,

Rajshree

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Dec 18, 2014 0
Community Beginner ,
Dec 23, 2014

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My problem seems to have been a problem with Mac Yosemite Safari. There was a hung process in the Activity Monitor. I stopped it. When I quit CC and restarted it, the problem was gone.

Thx

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Dec 23, 2014 0