Photoshop doesn't start

Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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Hi everyone, please I need help.

I have an iMac 27 with Catalina, this morning after updating the OS to 10.15.7 version, Photoshop (22.3.1) stopped working.
It does not start, when I double click on the icon it immediately returns an error message before doing anything (unexpected closure of photoshop).
I tried to reinstall Photoshop, cleaning all the preferences, to reinstall an old version, use adobe cleaner tool, but nothing changed.

Illustrator, indesign, acrobat work good.
Someone can help me?
Thanks

Andrea

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Installation, New user

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


use the desktop app to install your cc programs/trials

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