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Photoshop Elements 11 won't install

Community Beginner ,
Oct 14, 2020

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In short: I have a copy of Photoshop and Premiere Elements 11 (which came with my Nikon camera purchased several years ago) that I installed on my old computer. I never got to grips with it though so never used it. I've just switched to a new computer which doesn't have a CD Rom and as Elements 11 is discontinued to download, I went out and bought an external CD Rom to do so. Premiere installed OK, but Photoshop won't even give me an option to install, it just shows me files on the CD. I want to attend the Adobe Max conference next week and need Photoshop on my computer. Adobe are unable / unwilling to assist, told me to ask the community! I have registered both products but as they weren't purchased from Adobe they don't appear in my orders. Any ideas? Thanks.

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Photoshop Elements 11 won't install

Community Beginner ,
Oct 14, 2020

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In short: I have a copy of Photoshop and Premiere Elements 11 (which came with my Nikon camera purchased several years ago) that I installed on my old computer. I never got to grips with it though so never used it. I've just switched to a new computer which doesn't have a CD Rom and as Elements 11 is discontinued to download, I went out and bought an external CD Rom to do so. Premiere installed OK, but Photoshop won't even give me an option to install, it just shows me files on the CD. I want to attend the Adobe Max conference next week and need Photoshop on my computer. Adobe are unable / unwilling to assist, told me to ask the community! I have registered both products but as they weren't purchased from Adobe they don't appear in my orders. Any ideas? Thanks.

TOPICS
Activation, Installation, New user

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66

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Oct 14, 2020 0
Most Valuable Participant ,
Oct 14, 2020

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Is there a SETUP.EXE program on the disc?

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Oct 14, 2020 1
Community Beginner ,
Oct 14, 2020

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Yes, there is. Should I follow that?

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Oct 14, 2020 0
Most Valuable Participant ,
Oct 14, 2020

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Oct 14, 2020 1
Community Beginner ,
Oct 15, 2020

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Thank you so much John, much appreciated.

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Oct 15, 2020 0
Community Beginner ,
Oct 15, 2020

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Hi Tracy, I can give the following suggestions;

Dust or dirt on a CD can interfere with an installation and prevent the CD-ROM drive from recognizing the CD. Examine the Photoshop Elements and Premiere Elements CD for dirt, dust, or fingerprints. Gently wipe the bottom of the CD from the center outward with a soft, lint-free cloth.

Verify that the CD-ROM drive can read other CDs. If it can't, examine the CD caddy or loading tray for dirt, and clean it with a lint-free cloth. Hope you'll find the Setup.exe file. Setup.png

If your disk appears to be damaged, contact the vendor for a replacement. If you purchased your disk directly from Adobe, then contact them for more queries.

https://helpx.adobe.com/contact.html

If you want to purchse a new copy follow this link:
https://www.adobe.com/products/photoshop-elements.html

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Oct 15, 2020 1
Community Beginner ,
Oct 15, 2020

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Thanks Lena, the CD drive is fine, it plays other discs, and I can't see any damage on the Photoshop one. Fortunately, I've had some useful advice from John and believe it or not, Adobe themselves contacted me to help so posting here has been a win!

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Oct 15, 2020 1