Photoshop Elements 2021 order re-installs 2020

Adobe Community Professional ,
Oct 18, 2020

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Just like every recent year, I buy the upgrade version of Elements.

The purchase is recorded correctly as expected in my account, with the download link and the license number.

The download is for:

PhotoshopElements_2021_LS30_win64.exe

[downloader file name edited... Sorry]

However, that installer re-installs 2020 !!!

I have checked and tried again several times, no way to install version 2021.

 

It seems I can't use the 'chat' option to get help until Monday?

 

Additional info:

The re-install also install an update I was not aware of :

18.0(20200120.m.139560)x64

and ACR pluging 11.3.0.197

(which has replaced the 11.4 version I had manually installed!)

 

I am using the installer in French, but as usual, I choose to install the English version.

 

As expected, the reinstall of 2020 did not require signing in.

 

 

 

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1 Correct Answer

Adobe Community Professional , Oct 19, 2020
MichelBParis Adobe Community Professional , Oct 19, 2020
I have been able to download another installer, PhotoshopElements_2021_LS30_win64_ESD.zip   All seems well now. Thanks again.

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Adobe Community Professional ,
Oct 18, 2020

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your computer must meet pse 2021 specs or you'll be offered a compatible 2020 version.  in particular, you need:

 

  • macOS 10.14 through 10.15 or macOS 11
  • Microsoft Windows 10 version 1903 or later (version 1909 recommended); 64-bit versions only; Windows 7, Windows 8.1 not supported

 

complete specs are here, https://www.adobe.com/products/photoshop-premiere-elements/tech-specs.html

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Adobe Community Professional ,
Oct 18, 2020

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Many thanks, kglad,

but I don't think that is the issue. I do have the correct specs, OS (1909) etc. By the way I can even use Photoshop, LRC and Bridge (updated this morning).

 

System Information:

Adobe Photoshop Elements Version: 18.0 (20200120.m.139570) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3093 MHz
Built-in memory: 8131 MB
Free memory: 2041 MB
Memory available to Photoshop Elements: 7424 MB
Memory used by Photoshop Elements: 70 %

 

Size of the downloaded installer: 9784 kB

Size of the installer for 2020 last year: 2442 kB.

 

 

.

 

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Adobe Community Professional ,
Oct 18, 2020

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then clear your browser's cache or use a different browser to download.

 

if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Oct 18, 2020

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Thanks again, I'll try another browser and report here anyway.

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Adobe Community Professional ,
Oct 19, 2020

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I have been able to download another installer,

PhotoshopElements_2021_LS30_win64_ESD.zip

 

All seems well now.

Thanks again.

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New Here ,
Oct 19, 2020

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thanks for sharing this issue. 

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