Just like every recent year, I buy the upgrade version of Elements.
The purchase is recorded correctly as expected in my account, with the download link and the license number.
The download is for:
[downloader file name edited... Sorry]
However, that installer re-installs 2020 !!!
I have checked and tried again several times, no way to install version 2021.
It seems I can't use the 'chat' option to get help until Monday?
The re-install also install an update I was not aware of :
and ACR pluging 22.214.171.124
(which has replaced the 11.4 version I had manually installed!)
I am using the installer in French, but as usual, I choose to install the English version.
As expected, the reinstall of 2020 did not require signing in.
your computer must meet pse 2021 specs or you'll be offered a compatible 2020 version. in particular, you need:
complete specs are here, https://www.adobe.com/products/photoshop-premiere-elements/tech-specs.html
Many thanks, kglad,
but I don't think that is the issue. I do have the correct specs, OS (1909) etc. By the way I can even use Photoshop, LRC and Bridge (updated this morning).
Adobe Photoshop Elements Version: 18.0 (20200120.m.139570) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3093 MHz
Built-in memory: 8131 MB
Free memory: 2041 MB
Memory available to Photoshop Elements: 7424 MB
Memory used by Photoshop Elements: 70 %
Size of the downloaded installer: 9784 kB
Size of the installer for 2020 last year: 2442 kB.
then clear your browser's cache or use a different browser to download.
if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human
Thanks again, I'll try another browser and report here anyway.
I have been able to download another installer,
All seems well now.