Photoshop Elements 2021 order re-installs 2020

Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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Just like every recent year, I buy the upgrade version of Elements.

The purchase is recorded correctly as expected in my account, with the download link and the license number.

The download is for:

PhotoshopElements_2021_LS30_win64.exe

[downloader file name edited... Sorry]

However, that installer re-installs 2020 !!!

I have checked and tried again several times, no way to install version 2021.

 

It seems I can't use the 'chat' option to get help until Monday?

 

Additional info:

The re-install also install an update I was not aware of :

18.0(20200120.m.139560)x64

and ACR pluging 11.3.0.197

(which has replaced the 11.4 version I had manually installed!)

 

I am using the installer in French, but as usual, I choose to install the English version.

 

As expected, the reinstall of 2020 did not require signing in.

 

 

 

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 19, 2020 Oct 19, 2020
I have been able to download another installer, PhotoshopElements_2021_LS30_win64_ESD.zip All seems well now. Thanks again.

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Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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your computer must meet pse 2021 specs or you'll be offered a compatible 2020 version.  in particular, you need:

 

  • macOS 10.14 through 10.15 or macOS 11
  • Microsoft Windows 10 version 1903 or later (version 1909 recommended); 64-bit versions only; Windows 7, Windows 8.1 not supported

 

complete specs are here, https://www.adobe.com/products/photoshop-premiere-elements/tech-specs.html

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Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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Many thanks, kglad,

but I don't think that is the issue. I do have the correct specs, OS (1909) etc. By the way I can even use Photoshop, LRC and Bridge (updated this morning).

 

System Information:

Adobe Photoshop Elements Version: 18.0 (20200120.m.139570) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3093 MHz
Built-in memory: 8131 MB
Free memory: 2041 MB
Memory available to Photoshop Elements: 7424 MB
Memory used by Photoshop Elements: 70 %

 

Size of the downloaded installer: 9784 kB

Size of the installer for 2020 last year: 2442 kB.

 

 

.

 

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Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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then clear your browser's cache or use a different browser to download.

 

if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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Thanks again, I'll try another browser and report here anyway.

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Adobe Community Professional ,
Oct 19, 2020 Oct 19, 2020

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I have been able to download another installer,

PhotoshopElements_2021_LS30_win64_ESD.zip

 

All seems well now.

Thanks again.

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New Here ,
Oct 19, 2020 Oct 19, 2020

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thanks for sharing this issue. 

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New Here ,
May 28, 2021 May 28, 2021

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My PSE 2020 doesn't open.  I'm fed up. They kind of wanting you to pay for CC, nut my mac is not compatible. I'm looking for another photo editor.

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Hi Dean,

 

If you're still using your 2009 iMac, that computer can only run macOS Sierra 10.12 (or earlier).

 

Adobe Photoshop Elements 2020 requires at least macOS High Sierra 10.13 as listed here:

 

Photoshop Elements system requirements

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New Here ,
May 28, 2021 May 28, 2021

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My mac runs on OS High Sierra 10.13.6. This is the max OS upgrade for this mac. Funny thing is they deleted all the old purchased softwares in my adobe account.

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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I've got an early 2009 iMac and that only goes up to Snow Leopard. The late 2009 iMac officially only goes up to Sierra. Have you used an unofficial patch to install High Sierra?

 

Re. your previous purchases:

 

- Are you sure you're using the same Adobe ID as the one you registered your older software with?

- You've mentioned previously that you were running Adobe Creative Suite 3. Was this the non-authentication version that was made available for a limited time when the CS3 activation servers were shut down?

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New Here ,
May 28, 2021 May 28, 2021

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My iMac is 27 inch, late 2009 version (maybe what you read is the 24 inch imac 2009, that is a step down.) OS high sierra was officially download from Apple store. I don't have problem with Creative suite. Let's focus on one thing photoshop element 2020. I uninstalled and reinstalled last night from the copy in my download folder. 

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Sorry Dean, my bad... I misread the table for the late 2009 models on Wikipedia 🙂

 

Try downloading a fresh copy of Adobe Photoshop Elements 2020 from here:

 

Download Adobe Photoshop Elements | 2021, 2020

 

Then follow the relevant installation instructions here:

 

Download and install Photoshop Elements

 

Don't forget to sign in with your Adobe ID as part of the installation process, and you'll need to have your serial number to hand when you get to the activation stage.

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New Here ,
May 28, 2021 May 28, 2021

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Thanks Phil!

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New Here ,
May 28, 2021 May 28, 2021

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dienkjm@gmail.com or deankjm@gmail.com

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