Photoshop elements 2021

New Here ,
Jan 22, 2021 Jan 22, 2021

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Switching from PC to MacBook pro. I downloaded the correct PSE program for Mac but when I enter the serial numbers I have it says invalid. Don't want to pay again in order to run it on Mac. Thanks.

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Activation, Installation, New user

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correct answers 1 Correct Answer

Most Valuable Participant , Jan 22, 2021 Jan 22, 2021
When you purchase a download you receive the rights to use, and serial number for, ONE version... not both   I don't know if Adobe will do a swap, so you'll have to ask support Be sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the...

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Most Valuable Participant ,
Jan 22, 2021 Jan 22, 2021

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When you purchase a download you receive the rights to use, and serial number for, ONE version... not both

 

I don't know if Adobe will do a swap, so you'll have to ask support

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

Note for the next time... buy the disc version at Amazon and you get both (at least that is true right now)

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Most Valuable Participant ,
Jan 22, 2021 Jan 22, 2021

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If you purchased it direct from Adobe, then you could be able to do a platform swap:

 

https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html

 

 

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