Photoshop fails to download at ~20%

New Here ,
Aug 24, 2020

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When logged into CC I try to download photoshop on my new windows install, and it consistently fails at around 20% complete.

 

I can download large files via browser just fine, and I have checked that CC is allowed through the firewall, so I am not sure what the issue could be - do you have any ideas I can try?

 

Thanks,

 

cw

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Creative Cloud, Installation

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Photoshop fails to download at ~20%

New Here ,
Aug 24, 2020

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When logged into CC I try to download photoshop on my new windows install, and it consistently fails at around 20% complete.

 

I can download large files via browser just fine, and I have checked that CC is allowed through the firewall, so I am not sure what the issue could be - do you have any ideas I can try?

 

Thanks,

 

cw

TOPICS
Creative Cloud, Installation

Views

30

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Aug 24, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Aug 24, 2020

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See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?pa...
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

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