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PHOTOSHOP INSALLS FAIL

New Here ,
Sep 13, 2020

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Last week I purchased Adobe Creative Cloud services, which includes all apps.

After uninstalling all my existing Adobe products, cleaning and defragging the drives, as well as hard boot...

I then installed Acrobat DC without a single issue.  Opened it and works very well.

I tried to install PHOTOSHOP 21.2.3.  The first attempt failed at about 88%.  I clicked on RETRY and it failed again, at 88%.  I rebooted my PC (windows 10 v1903 b18362.1082)

I reinstalled the Creative Cloud app and tried, once again to install Photoshop.  Again, it 'failed to install'...again, I hit retry!  It did not install.  I then tried to install 'older versions’… All failed!
Then I switched tactics and installed Premiere PRO WITHOUT any issues whatsoever!!

I am VERY puzzled...does ANYONE have any suggestions?

Thanks 

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Download and install

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PHOTOSHOP INSALLS FAIL

New Here ,
Sep 13, 2020

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Last week I purchased Adobe Creative Cloud services, which includes all apps.

After uninstalling all my existing Adobe products, cleaning and defragging the drives, as well as hard boot...

I then installed Acrobat DC without a single issue.  Opened it and works very well.

I tried to install PHOTOSHOP 21.2.3.  The first attempt failed at about 88%.  I clicked on RETRY and it failed again, at 88%.  I rebooted my PC (windows 10 v1903 b18362.1082)

I reinstalled the Creative Cloud app and tried, once again to install Photoshop.  Again, it 'failed to install'...again, I hit retry!  It did not install.  I then tried to install 'older versions’… All failed!
Then I switched tactics and installed Premiere PRO WITHOUT any issues whatsoever!!

I am VERY puzzled...does ANYONE have any suggestions?

Thanks 

Topics

Download and install

Views

27

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Adobe Community Professional ,
Sep 13, 2020

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Moving to the Download & Install forum from Photoshop

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Adobe Employee ,
Sep 14, 2020

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Kimnrick5CD0, I am very sorry you are encountering errors during the download and install process. Please check the log files to determine the specific fatal error that is occurring.  Information on how to locate the fatal errors can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html.

 

Please update this public forum discussion, if you have any questions about the errors that you discover.

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